Nov 14, 2024 01:00 AM
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WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED Cares
WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
Note: PlanetSpark will mark this review solved, do not believe on that as they mark solve on all the complaints.
I enrolled my 5-year-old daughter in PlanetSpark’s public speaking course after seeing an ad and being assured by their sales team of a tailored, age-appropriate program. The sales representatives promised that my child would be placed in a group with children of a similar age and that the curriculum would focus solely on listening and speaking, as she is not yet able to read or write. They even guaranteed a “no questions asked” refund if we were not satisfied, urging me to sign up immediately to avoid a supposed price hike.
The Reality Was Completely Different:
From the first class, I realized that my child was placed in a group with students aged 9 and above, and the lessons focused on reading and writing—completely unsuitable for her age. Despite raising multiple support tickets(#258172, #258945, and #259166), PlanetSpark either did not respond adequately or closed the tickets without resolving the issue. Promised callbacks were ignored or delayed, leaving me and many other parents stuck in a cycle of frustration.
Misleading and Pressure Tactics:
During the sales process, I was pressured to enroll quickly with the claim that the course price would double if I delayed. They promised full customization of the curriculum and reiterated that refunds would be available after five classes if we were not satisfied. However, their own refund policy contradicts this, stating that no refunds are permitted after five classes. This misleading assurance is one of their main tactics to get parents to sign up, only to make refund requests difficult or impossible later.
What Parents Need to Know:
Refund Policy Issues: PlanetSpark’s refund policy states that no refunds will be granted after five classes. Be aware that they use misleading language during the sales process to convince parents otherwise.
Lack of Communication: After signing up, getting a response from their support team becomes nearly impossible. Multiple emails, tickets, and messages often go unanswered.
Pressure Sales: They create urgency by claiming prices will increase if you don’t enroll immediately. This is a common high-pressure sales tactic that they use to trap parents.
Unsuitable Class Grouping: If you expect age-appropriate classes, be cautious. In my case, promises were broken, and my child was placed in an older age group, which was not conducive to her learning.
How I Can Help:
If you are experiencing similar issues with PlanetSpark, I’m here to help. I have extensive documentation of their misrepresentations and know how to navigate the complaint process in the consumer court. You can reach out to me at+91 9592253138 or via email at khalsawebsitedesigners@gmail.com for free advice and support in preparing your case.
Final Advice:
If you’re considering PlanetSpark, proceed with extreme caution. Don’t be swayed by their sales promises, and make sure to read their refund policy thoroughly. If you’re already dealing with these issues, don’t complete their five classes, as that’s when their policy denies any possibility of a refund. Stand up for your rights and file a complaint if needed.
Conclusion:
PlanetSpark’s deceptive practices, unresponsive support, and misleading sales tactics make it a company that parents should approach with caution. I hope my review helps other parents avoid the frustration and financial loss that I and many others have faced.
