Aug 08, 2018 08:24 AM
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(Updated Aug 12, 2018 08:39 AM)
Greetings of Peace to the Office of the President of the Philippines!
REFERENCE: Presidential Complaint Center CODE NO. GE-BEC-06-05-2018-051]/CAAP DG9923/CAB Case No. LED 18-0216/FRAUD SCAM OF PHILIPPINE AIRLINES
Dear Honorable President Rodrigo Duterte:
Maayong Hapon!
Types of Complaint: Fraud Scam on Promotional Fares, Violation of Air Passenger Bill of Rights, Violation of Consumer Protection Rights, Violation of Consumer Acts of the Philippines( Republic Act 7394) – By Philippine Airlines
I am escalating this complaint to the Office of the President for further investigation and proper handling.
It has been almost 3 months already since this complaint was filed at Philippine Airlines and I confirmed that this complaint has not yet been resolved. No RESPONSE, NO FEEDBACK FROM PHILIPPINE AIRLINES!
Also we are talking here millions and millions of passengers all over the world who were victims of this Fraud Scam of Philippine Airlines.
Summary of Information:
As evidenced in the attached emails, I tried to escalate my complaint to the Executive Management of Philippines Airlines -As you can see in the history of the attached emails, I have sent 100 millions of emails to MARIA ANTONIA LlAMZON, JESSICA ABAYA, and MELALAINE COBICO asking for their help in the proper handling of my concerns. Unfortunately, I have not received any feedback from them even just saying THANKS FOR YOUR EMAIL AND I WILL BE GLAD TO ASSIST YOU or I WILL TRY TO HELP YOU… All of these people do not care about my complaint and just ignored my millions of emails. THEY NEVER LEARN THE LESSONS! I am so sorry but I have to say that these Executive Management of Philippine Airlines are very UNPROFESSIONAL and UNEDUCATED in dealing customer complaints. These people lack of proper guidance of their parents and their parents failed to teach them the right manner and proper conduct. Ignoring email is very unethical and uneducated. Subordinates follow Leadership as role model. These executive management of Philippines as copied in this email should be in prison for at least 50 years for violation of the Consumer Act of the Philippines by committing fraud scam on promotional fares. ALL Employees of Philippine Airlines are holding their hearts, putting the right palm on their hearts, and say MABUHAY, PHILIPPINE AIRLINES, THE HEART OF FILIPINOS! WHERE IS THE HEART OF PHILIPPINE AIRLINES FOR FILIPINOS? They are professional imitator! It is very unethical and uneducated for a person to ignore emails. It has been 55 days already since this Fraud Scam happened( March 16) and still the complaint is not yet resolved. It was partially resolved. THIS IS THE WORST CUSTOMER SERVICE AMONG ALL COMPANIES IN THE WHOLE WORLD. I am requesting that these people should be in prison the soonest as possible for being unprofessional and guilty of this fraud scam on promotional fares!
Due to my complaint at CAB and DTI office, and after series of calls and millions of emails, Philippine Airlines agreed to issue the tickets at promotional fare BUT they removed the BAGGAGE ALLOWANCES. The promotional fare was ALL INCLUSIVE. ALL INCLUSIVE MEAN NO ADDITIONAL COSTS TO BE PAID AFTER. This is a fraud scheme on promotional fares. Philippine Airlines should comply the promotion fares ALL INCLUSIVE! Based on the Air Passenger Bill of Rights, the promotional fares should not BE misleading. ALL INCLUSIVE MEANS ALL COSTS INCLUDING BAGGAE ALLOWANCES. Philippine Airlines should reissue our tickets( Booking Reference PEZDCD) with free standard baggage allowances for 6 passengers based on the promotion fares ALL INCLUSIVE.
At that day we stayed awake for long hours and at my end, I stayed awake for 16 hours trying to buy online and contacting the PAL reservation through overseas calls for more than 50 times and I incurred huge amount in overseas calls using my mobile until today. This is very disappointing and the worst customer service in the whole world. Why I should be calling overseas calling to Philippine Airlines to comply the promotional fares. Why I should be having stress sending 100000000 EMAILS ASKING to Philippine Airlines to comply the promotional fares. I am asking for compensation payment of Php 150, 000 for all the stress, panic, overseas calls, long distance calls, and inconveniences that this fraud scam of Philippine Airlines has caused to me and my family.
a. Please find below all the reservation agents with their ID Codes I contacted about this concern in order to issue my tickets and making follow up with the baggage allowances BUT they did not know what to do:
Ernie ECF
April EAT
Emz EDT
Yen EB6
Iya EDN
Dave EAB
Eira C3M
Artemis CCY
Miles EC6
Alic ECA
Clouzhelle CZZ
Shia EDH
Clint DJ2
Sabine EAC
Aba EAA
Rey EA7
Jack EAE
Ruthie E82
Primo DF2
Royce E87
Glenden EDM
Emilia C6C
Louie C0R
Ana C0I
Ash E0P
Philippine Airlines has partially addressed my concerns. How about the other millions of people all over the world who were trying also to buy the promotional fares, calling the reservation hotline, spending long distance calls and overseas calls, and at the end, they were not able to avail the promotions. How did Philippine Airlines address their concerns? In this regard, I am requesting for imposing a huge penalty in the amount of Php 100 million for implementing Fraud on Promotion Fares which had caused huge panic and stress to all people in the world. We are talking here millions and millions of passengers all of over world. This penalty will give them a lesson that Philippine Airlines as big airline company cannot use FRAUD SCHEME in their promotional fares. Philippine Airlines should maintain its promises and strictly comply their public promotions. During that Friday, March 16, 2018, millions of people all over the world were trying to avail the promotional tickets as promised by Philippine Airlines based on advertisements on internet and emails through online booking or phone booking but they could not pay like me. The system blocked the payment process. This may appear like a Fraud Scheme trying to fool all people in the whole world, creating huge panic to all people in the whole world considering that the prices were very attractive and way cheaper that the regular fare. Philippine Airlines considered as one big airlines should not fool anyone by using FRAUD promotions and should keep their words and promises to the whole world. Being a big airline, Philippine Airlines should have a well and advanced system considering the number of clients they currently have. If the fares are still available and still within the promotion period, Philippine Airlines SHOULD COMPLY AND APPROVE THE SALE and should not block the system for payment as this may consider as FRAUD.
This complaint is in accordance with the Bill of Rights for Air Passengers and Consumer Act of the Philippines as being regulated by DTI for implementation.
Violations of Bill of Rights for Air Passengers CONSUMER ACT OF THE PHILIPPINES These executive management of Philippine Airlines as copied in this email deserve to be in prison in accordance with the provision below: They ignored my 100 million of emails and it is obvious of being guilty of this Fraud Scam on promotional fares. If this was not true, why ignoring my 100 million of emails? Ignoring emails is an act of a person without proper education neither right manner nor proper conduct. Let’s help promote ANTI-FRAUD on Promotional Fares! These people should be in prison!
This fraud scam has caused huge panic and stress to all people in the whole world!
I am sincerely asking that this matter will be given HIGH PRIORITY AND IMPORTANCE!
Sincerely yours
