Paytm returned amount after a month. Review on Paytm

I started using PayTM just couple of weeks back after hearing it from my friend that there are good cash back offers which can be used to recharge. But now I realize it's just a stupid frustrated company attracts customers by giving just few amount as cashback which is really a waste.

Below is my personal experience and suggest everyone to get rid of thus cheaters just only for the sake of few bucks. I have attached the images for the evidence.

1) I tried to recharge my DTH for 510 rupees, but recharge failed and so far I have not received it back. When called to bank they are saying- from bank side the transaction was successful, so please speak to payTM

2) Raised a complain through online and just received an acknowledgement e-mail. After that it's almost a week, no response from PayTM. Again raised another ticket, it's same.

3) Now tried to call customer care -  0120-3062244 which is mentioned on the payTM site. Surprisingly it says invalid reliance number.

4) Now searched in Google, got few more numbers - 1800-1800-1234 /+91 12 0477 0770. But none of those numbers works. The 2nd number sends me to the number which is mentioned on 3rd point.

5) Tried to escalate by clicking on the link provided on the payTM. It's very funny, taking me to FAQ page which does not show anything which can help you to escalate.

I am not much concerned about my INR 510 but they way PayTM takes money and does not take any responsibility towards resolving the issue. At least the customer care number, escalation link none of them are working.

Now I am thinking just to save few bucks why should I use payTM? It raised my worries on transaction failure, debiting money from bank but not returning it back, no one there for customer support. There are best sites in India such as Amazon, eBay, flipcart which are very responsive. Also you get things in lesser price than payTM. Those are very responsive in case you need the support.

I suggest don't give yourself a chance to be the victim of such payTM issue. Saving some hundreds will not change your life, rather it will give you more tension and will suck your life and happiness.

Regards,

Santosh

Updates - 09 Dec 2015:

I got the details from bank saying the transaction is successful and amount credited to merchant account with the below tx details:

trace number: 687763, PV Trace number: 5601194964201512. The same sent to payTM. Let's see what is happening. I don't hope payTM will refund the amount to me.

Updates - 15 Dec 2015:

So far I have not received the amount back from payTM. I sent many mails. But not sure why they don't refund my money.

Updates - 18 Dec 2015:

Finally I got my amount back.