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PAFEX"Improved Service?" after complaint!
Sep 30, 2008 04:31 PM 5301 Views
(Updated Nov 09, 2008 07:09 AM)

Customer Service:

Staff Courtesy:

With reference to the 30 sept 2008 rude courier complaint, this time they improved the "service" by tearing off the delivery note so I could not make out the delivery company's name and threw the september 2008 issue with a delivery # 515813 on the envelope on the driveway and went away.


This just shows up their indifference and guilt complex. They did not even have the decency to apologize despite the complaint being forwarded to the local pafex office.The subscription # is BI 019628267Q06101C.


This is just for your information!


*Previous complaint:


*rude courier boys ruin international Journal of Biophotonics reputation-30Sep2008


This is with reference to the International Journal of Biophotonics.


You have been sending the issues through some uncivilized rude courier company-palex? - I could not get the name because after I signed the receipt stating that I was a family member


have received the issue. I did not want to give him my phone number as these lists are being sold unscrupulously.


The extremely rude delivery boy grabbed the issue from my hand and took it back.


I guess this subscription should be through your asia office?The unsavoury incident reeks of rudeness- firstly ringing the bell to deliver some journal not meaningful to any other member of the family at an odd hour.


In addition create a bad image(since I donot remember which courier agency it is- the bad name will rub off to your reputed journal.


Kindly discontinue your journals as I have no wish to have a fight with some crass courier company's crass delivery boys and spoil my day and mood.


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