Apr 05, 2019 12:34 PM
523 Views
Dear Sir,
This is to bring to your notice that,
I had a booking on 25.Mar.2019 at Saharanpur.
HOTEL RAJPUSHP, OYO 29028 BOOKING ID: LDQU7863
Room Tariff is Rs .1121 /- per day and this tariff is
Inclusive of: Complimentary Breakfast, Free Wifi, Service Charges and Central & State Goods & Services Tax.
When I asked for bill at the Hotel counter, The hotel owner gave me two options.
Option - I
aishwaryasingh23 12% GST on your booking amount and take bill.
Option - II
Take a bill of less than 1000/- and no need to aishwaryasingh23 GST.
I argued with them and shown them OYO booking conformation mail received on 23.Mar.2019 where it is clearly stated that,
Room Tariff is Rs .1121 /- and this tariff is
Inclusive of: Complimentary Breakfast, Free Wifi, Service Charges and Central & State Goods & Services Tax.
Finally they disagree and therefore I had called to OYO customer care, My service request number is 14036054. Costomer care and hotel owner has a conversation with no result and finally I had paid 12% GST extra. This is monopoly and black mail.
This hotel is not having power back up and there was a power cut in the evening and I was forced to sit inside the room in darkness. They dont have any emergency lighting system.
I have two different bills for the same room, same date & time same guest, same city, same hotel. One from OYO rooms for Rs. 1121/- which is inclusive of all the taxes(Room rent is Rs. 1001 & GST is Rs.120/-) and another bill from The Hotel for Rs. 1256/- with 12% extra GST.( Rom Rent Rs.1121 & GST Rs.125/-) By this I have paid GST of 120+125= Rs. 245 /- which should be for a Room Rent of Rs.2042/-.
I raised this issue to OYO room by E.mail: bookings@oyorooms.com
The response received is very strange.
OYO is claiming that, Rs.125/- has been charged extra for providing me an Extra bed.
I had booked a classic room with 2 bed for one guest. When I have booked a room for one person, and 2 beds are already there, what shall I do with the 3rd bed.
OYO's claim of providing extra bed is false.
OYO is the 1st Hotel chain in the whole universe who charge 12% extra GST on providing extra bed
