Jun 07, 2016 12:18 AM
4614 Views
It's really pathetic. Ola automatically cancels the trip and they blame customer saying customer did the cancellation.
One day I booked a cab from Ola for airport. One of the cab driver responded and called me and I guided him the route. It took around 10 minutes for the driver to reach my place. However just reached me, he got the cancellation request and he is about to leave. I requested him like anything as I didn't cancel it. He called the driver care, that lady asked driver not to take me to airport. When I spoke her and requested, she abused me with bad words.
She was not ready to accept my request. However the driver was good and he took me to airport otherwise I would have missed my flight. Then I got to know the driver didn't got the bonus and he got threatened by that lady to remove his vehicle from Ola. It was very pathetic service. I communicated to Ola customer care about this but it was of no use. Since that day I lost trust on Ola when it's a time bound such as going to railway station or airport. Very pathetic service.
