Its a disaster ...... Review on Nokia 6131

Hi All ,

Iam a loyal Nokia cutomer for last five years but my bitter experience after purchase of Nokia 6131 has drastically changed my perception about Nokia products and service levels.

I purchased a Nokia 6131 from a Nokia priority dealer and ever since then its most of the time, with service centre. The picture quality is pathetic and all pictures appear dense greenish. To top it all one fine day the Nokia 6131 went all dead. The Response from Nokia helpline and priority dealer is not at all positive. The product has some good features like 1.3 MP camera , large display , very slim and a compact design , music player , FM radio , clear reception , expandable memory option Flight mode which made me buy the product . I realise now that the basic quality needs tremendous improvement.

The service levels and lack of customer focus from Nokia has shocked me. Its been weeks since I have first purchased the handset , after my series of interactions with dealer till date Iam not in a position to use it. Nokia passes the problem to its dealer and dealer back to Nokia and customer continues to suffer.

I would say that the 6131 been a disaster purchase for me and service from Nokia a very shocking experience . Till date my problems with Nokia 6131 have not been resolved by Nokia service centre / priority dealer.

Update as on 27.12.2006

Its been a month now since I first purchased the handset and since then it continues to be with Nokia service centre with no solution in sight. N number of visits to dealer and calls to Nokia service centre have proved to be futile. Iam been given dates and commitments which are regularly being revised . To top it all Nokia call centre executives and prioirity dealer refuse to part with contact number of Nokia company authorities or its customer service head. Iam thinking how can a company like Nokia choose to remain faceless ? Instead of leading from the front it prefers to take shelter behind its call centre executives and its dealers . Is it not the responsibility of the parent company to install a process and inform the same to the customer under which a irate customer can move directly to company officials if its call centre executives or dealers are not able to solve a problem ? If anyone from Nokia is reading this write up , please intervene and solve this matter. Nokia needs to deploy cutomer friendly policies specially on replacement of faulty handsets and to install systems to ensure that no customer suffers such an agony.

Update 31.12.2006

After several follow ups the 6131 handset is finally replaced by Nokia ......... in the new handset the battery gets discharged frequently ..... carrying a charger with me has now become a intergral part of my life ...... and many times the cell phone goes dead on its own ...... Is this customer satisfaction ??