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MouthShut Score

17%
1.22 

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Yet to recieve after 10 days
Jul 11, 2012 05:42 PM 1898 Views
(Updated Jul 11, 2012 05:41 PM)

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My order number is 4313068, i had placed the order on June 30th 2012(my first order on naaptol.com)and i made the biggest mistake of paying the amount on the very same day. I have tried like 10 other online sites and used both cod and online payment options but never have i been cheated.at the time of writing the review I haven't received the product. Even after repeated mails to support@naaptol.com and numerous calls to customer care I wasn't provided with any satisfactory response apart from the same old "you will get it in couple of more days", and when asked how long will it take they cant give a definitive answer.


i even asked them to cancel my order and this is what they had to say "the order is verified and now you cant cancel it but you can reject it when it reaches you". Now what kind of insane logic is that.i want the product that's y i placed the order in the first place and if you cant keep your commitment y do i have to go through all this trouble.if you don't have the product then what's the point of verification.


I would request those people working in naaptol.com to either send my order in next couple of days else cancel it and refund the amount. If you want to stay in business mend your ways else you will be shown the door and trust me looking at the reviews you are almost there.


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Brand Response

Dear Ansh,
Please accept my apologies for the issue & thank you for bringing it to our notice.
We thank you for taking the time to communicate to us why our product /service did not meet your expectations.
The product was out of stock hence the refund was initiated and the amount was credited back to your bank account. Below are the transaction details.
Advance Payment Mode Name Debit Card / Net Banking (DirecPay)
Amount Paid 320.00
Payment Transaction Number 1001206002106896
Your patronage is important for us, do shop with us in future.
Truly,
Naaptol Online Shopping Pvt Ltd.

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By: Naaptol | Aug 07, 2012  12:59 PM Comments 0

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