Sep 16, 2024 10:49 PM
232 Views
I gave my car FORD ECOSPORT(picked by driver) to MyTVS - https://kimobility.in/ Guindy Chennai, and it was by far the worst decision I’ve made. I gave my vehicle in for a simple general service, but it turned into a nightmare.
First of all, the staff was incredibly rude and dismissive and said that my vehicle is a total mess with clutch(replaced 2yrs back), drive shaft issue, steering rod issue, underchassis rusting etc. They acted like they were doing me a favor just by talking to me. No job card was initiated, The floor manager couldn't care less about my questions or concerns, and the mechanic was in such a rush that I barely got a word in before they whisked my car for repair. My blunder mistake was that I believed in whatever they told just because of their brand name TVS. No followups. I thought they have stolen my vechicle.
Then came the outrageous wait time. What was supposed to be a quick, routine service turned into a 10 days ordeal! No updates, no communication. I had to call the service center multiple times to get information about what was happening. Each time, they brushed me off like it wasn’t their problem.
To make matters worse, when I finally got my car back, it wasn’t properly serviced! The gear got stuck just a week later in mid-road. I had to call roadside assistance to drive to near Ford dealers, and the drive shaft, under the chassis painting, was still in the same position as when I sent to them. I know they cheated me so badly. They either didn't do the work or did it so poorly that it made no difference. Never thought of calling them back to complain, as I knew they would refuse to take responsibility and would tell me to bring the car back in – as if I would trust them with it again! My car is now handled by Ford dealers and hope it is in fair hands. Still, I have to spend 40000 RS. I spent an overall 1Lac. Karma is a boomerang, people not providing the service will face the consequences now or later.
In short, this place is a complete joke and bloodsucker. They charged me 65000 RS. They’re unprofessional, and dishonest, and will waste your time and hard-earned money. Save yourself the headache and go anywhere else but here. 0/10 – Will never return.