Hi friends,
It was necessary to expose the fraud and scam activities of myscreenguard.com. I have to decided to write a complete scenario about what happened with me on myscreenguard.com. My screenguard.com is managed by wishnextcare enterprise, a fake product online seller platform. Remember guys, the thief seller, only reply you via chat and does not respond to you over phone. In Fact he doesn't have a phone number mentioned on his website. Also if you email him, he will never respond after selling the product. After this mishap, I would call myscreenguard.com as CHOR KI AULAAD.
When you buy anything from myscreenguard.com, they are absolutely fake and payment gateway is too unsecured. There are vast possibilities of card and bank details to be hacked.
I bought a redmi 4 tempered glass from myscreenguard.com for which I paid 144.71 INR. The cost of the tempered glass was 107.71 plus 37 rupees speed post shipping charges.
Fraud No 1 - Ordinary Post delivery
The product was sent through ordinary post after charging for speed post as delivery charges. The product reached to me after 9 days of my order. Although, the seller promised me about DTDC shipping but instead he sent me the product ordinary post. If you see while buying, it shows firstflight, or dtdc as courier partner, but sends the product through post
Fraud No 2 - Unsecured Payment gateway
The payment gateway is not https:, It is http only. Which means your debit card or credit card details could be easily hacked with unsecured payment gateway.
Fraud No 3 - Bad quality cheap product
The seller shipped a bad quality tempered glass which had a lot of scratches on it. As you know that redmi 4 has curved glass 2.5d, The tempered glass provided by the seller did not stick to the phone. The seller took 107 rupees, but sold a product like it was not even a 20 rupee product. I opted for replacement.
Fraud No 4 - Denied replacement and never responding to chat messages
I opted to go for the replacement, to which the seller told me to create a return request. After 10-15 attempts I was able to create the return request. I also uploaded a photo of the product along with the return request form. After 3 days, I asked him to update me on return request 2219#. The seller did not reply at first, after sometime, he told me sent a another picture of the tempered glass after placing it on the phone. I did the same, I sent the product picture placing the tempered glass on the mobile phone.
Then I waited for 1 day, later on chat, I asked him about the replacement, he didn't even reply after sending so many messages on chat. I switched on to mozilla browser, and then asked a product inquiry as a general customer, to which he replied very quickly, then I asked him, "What about my replacement request?" He said the product was correct and according to the market standard, and then he shut the chat box immediately. He also marked by return request as complete on his website and in an email to me.
I was furious over him, but I know that I couldn't anything to me, so I decided that I highlight this issue on mouthshut.com. So that people should be aware of horrid and terrible myscreenguard.com
Here are the chat transcripts with myscreenguard.com
Chat on myscreenguard.com
Conversation started on: Monday, January 08, 2018, at 06:27(GMT+0)
[06:27] V1515392844120337: Hi
[06:28] V1515392844120337: What about return request for 2219? I have already sent u email with required pic
[06:29] V1515392844120337: Are you there?
[06:30] V1515392844120337: Pls reply
[06:32] V1515392844120337: Are you there?
[06:33] V1515392844120337: Are you there?
[06:35] V1515392844120337: Are you going reply or not?
[06:36] V1515392844120337: Kindly tell
[06:38] V1515392844120337: I am asking u last time
[06:38] V1515392844120337: Can u reply
Chat on myscreenguard.com
Conversation started on: Friday, January 05, 2018, at 12:13(GMT+0)
[12:13] V1514896993868788: Hi
[12:13] Customer Support has joined the conversation
[12:13] Customer Support: hello how may I assist you?/
[12:14] V1514896993868788: Regarding replacements 2219 replacement id
[12:14] V1514896993868788: I haven't heard anything from you
[12:15] Customer Support: In case of size issue, Kindly request you to provide photo of received product by placing it on mobile to expedite replacement process.
In case of damaged product, please share clear photo.
In case of other issues, please share a clear photo.
[12:15] V1514896993868788: I have already created return request along with photos
[12:16] V1514896993868788: Why don't you act upon same it's has been 4 days
[12:16] V1514896993868788: Since request placed
[12:16] Customer Support: In case of size issue, Kindly request you to provide photo of received product by placing it on mobile to expedite replacement process.
[12:18] V1514896993868788: I have already shared pic on return request
[12:18] V1514896993868788: I said
[12:19] V1514896993868788: It is not a proper screen guard
[12:19] Customer Support: on email
[12:19] Customer Support:?
[12:19] Customer Support: Kindly request you to provide photo of received product by placing it on mobile to expedite replacement process.
[12:19] V1514896993868788: On return request ihave share it
[12:20] V1514896993868788: I have said you that I have already shared it on return request
[12:21] V1514896993868788: Why are asking same question again and again
[12:21] Customer Support: by placing it on you mobile
[12:21] Customer Support: you sent a photo whit tempered glass in your hand
[12:30] V1514896993868788: I sent you email just now
[12:30] V1514896993868788: U didnt tell me on that day that I have to place on phone and click photo
[12:31] V1514896993868788: I sent you email just now with required pic
[12:33] V1514896993868788: And it is good quality templred glass
[12:35] V1514896993868788: Can u reply?
[12:38] V1514896993868788: Are you going to reply or not?
Chat on myscreenguard.com
Conversation started on: Monday, January 08, 2018, at 06:41(GMT+0)
[06:41] fahim: Hello
[06:41] fahim: https://myscreenguard.com/Tempered-Glass-and-Back-Cover-for-Xiaomi-Mi-A1-Combo-Pack
[06:42] fahim: any discount for this product?
[06:42] Customer Support has joined the conversation
[06:42] Customer Support: HOLI15
[06:43] fahim: and what about 2219 return request? what you think about yourself? I am messaging since when and you are not replying on the chat. now when u found customer and u start to reply soon. I want my money back
[06:44] Customer Support: Return request can't be approved.
Product delivered is as per description and standard quality as per market standards.
[06:44] fahim: How? did u see that it is not even full tempered glass
[06:47] fahim: Give me my money back or replace the product
[06:48] fahim: Are you going to reply?
You can see from above chat messages that the seller is fraud and does not bother after selling the product to customers, instead ignore the chat messages. The thief seller, has replied only 5-6 times in the above chat messages sent by me to him.
Atlas, Guys I request you all please don't buy anything from myscreenguard.com. The wishnextcare and his website myscreenguard.com is completely fraud and there are chances of your card details to be hacked with unsecured payment gateway.
If you have encountered such issues with myscreenguard.com, I request you all to write a review about the frauds of myscreenguard.com with immediate effect.
Thank you
Share as much as you can till it reach the masses across india.
