Poor Visa handling process. Review on Musafir

We inquired about the Malaysia's eNTRI note Visa from Musafir.com. They promised to deliver within 2-3 days. It was delivered as promised, but eNTRI is generated instantly on submission of documents, and the validation process happens on arrival. They took 3 days for a 3-min task.

I made the payment on day 1. When asked on day 2, they told me that the Visa was applied on day 1, and the documents were under the review of Embassy. Also, they requested two alternate mail ids. When I called again on day 3, they told me that they require one more doc before application(they had actually not applied on day 1). Also, the doc was already sent on day 1, so I just re-sent the same mail, and demanded a cancellation of application, since it was clear that they were not professional. However, she promised to get the Visa in an hour, and I agreed.

In less than 2 hrs, I got another call from Musafir, that our accounts were created on windowmalaysia.com, and requested mail verification from all three accounts, even though other two accounts were supposed to be alternate mail ids to be used if the main one was unreachable. After verification, I again called them, and asked them to submit the application(which was now a 1-click job). They told me that the Visas are approved, but the delivery is taking time(lol). Finally, several hours later, I got one payment confirmation mail on three different mail ids from windowmalaysia.com, and a mail from Musafir.com stating that the request(Visa) with Musafir.com was completed. The eNTRI note link was given at the bottom of the long mail. They did not even bother to generate the Visas and send them to our mail ids.

Either they did not know the process, or they took 3 days to justify their process. I am sorry Musafir.com, but third party websites do not work like that. Imagine MakeMyTrip or Cleartrip asking users to register on the airline website, using their accounts to book the ticket, charging 2-3 times the price of ticket, telling them'airline is processing your ticket since the last 2 days', booking the tickets after 3 days, and not even mailing them the tickets from their end.

Considering my experience and perception of their lack of knowledge, I decided not to book any future Visas with them.