MSpy is a scam, took my money and left me with not. Review on Mspy

Sorry for the long post, but this is what happened.

So I'm having major problems with my spouse, I strongly suspect them cheating on me for a lot of reasons that I'm not going to talk about here.

Three days ago I was so done, I needed something that proofs he's cheating, so I looked up spying programs and one of them seemed to be legit, mSpy.

So I went to their website and they have a chat option for help, so I contacted them to get all the details of how it is done, they seemed helpful at the begging but as soon as I paid the money for the service, they were like ghosts!

They just won't help at all, so when I complained about the lack of assistance, one of them suggested that I get mAssistance, and because I'm desperate and stupid, I bought it! I'm bought the 3rd level(max level) of assistance so one of them could help, and it was a lot of money.

First, I kept asking "what do I need exactly?" and after numerous tries, they referred me to someone else who seemed helpful(seemed), Alex, he told me that I need a USB cable, The target's phone, a PC and that's it! I asked "if I bring all of that tomorrow can you assist me right away?" he said "yes", but when tomorrow came! this happened.

this conversation took more than 30 minutes.

https://imgur.com/a/mx6X2hZ

he's acting like he doesn't know what the hell I'm talking about, it's THEIR service!

I provided him with a link from THEIR website so he could understand what I'm talking about and he kept saying, "can you be more specific about your issue?"

so I left the chat and tried to contact someone else, believing(stupid me) that the problem is with this person himself, and that if I get a hold of someone else they would be helpful.

So I tried and I got a hold of the person I talked to yesterday, Alex, first I was happy to see him since he is way responsive than Dan Armstrong, I told him that I need the assistance that I bought and he told me that I need an appointment! we talked a lot yesterday and he never mentioned that I needed an appointment! but no problem I need this issue to be done.

So he gave me a link with the schedule and there is only one appointment available, 1:00 pm today, or I have to wait until next week! ( when we're talking yesterday I told him that if the invoice arrives past 1:00 pm, then I can't do it today, I need it to be earlier, they sent it at 2:00 pm!), so it very much seems like he picked this time on purpose!

Anyways I was pissed, why nobody told me about needing to make an appointment? and why is this is the only time available? why did I spend half an hour trying to get Dan Armstrong to respond to me even though this issue is time-critical?

I sent him the conversation between me and Dan and told him that the whole thing was not acceptable, he told me that he needs to refer me to another person and another department for that issue, I told him "ok, but please don't refer me to Dan Armstrong" Alex left the chat, and immediately Dan Armstrong enters the chat! I tried to type "is this a joke to you?" but they blocked me from typing.

I left the chat and waited for some time and opened it again, another person was in the chat and she asked to see my ID number which appears when I log in, I tried to log in but for some reason, it tells me that the password is wrong! I clicked on "forgot the password" and entered my email so they would send me another password, no email was received, ever, I tried to tell them in the chat, but they blocked me again, couldn't type anything.

Obviously, they think it's a joke, I'm an Arab woman who has a lot of problems with my spouse and I thought this service will provide me with the help and evidence that I need to get out of the relationship, I can't ask for a divorce easily in my country.

I'm crying right now, they were toying with me, not sure if they do that to everyone or they were pissed at me because I needed details and clarity and my English isn't very well, but they took my money and toyed with me and never gave me the service or assistance that I need, it is the worst experience that I had online ever.

Please don't use it or pay for them, I paid a lot of money to them and they blocked me everywhere, I can't even log into my own account, it is a joke to them and obviously they didn't put their real names and there is no one to report them to, they are not professional and they don't care about ethics because it's a spying service! They just don't care.