Good Product with pathetic Support. Review on Mapmyindia

I wanted a good HU for my honda city to replace the OEM unit. My requirements were (1) A good video player (2) GPS system (3) Bluetooth and all other usual stuff. Searched almost everywhere and found the "MAPMYINDIA 2DIN IN-CAR AVN SYSTEM" to be the best. Not only because it came with my desired features but it came as a tailored made (only one) for "HONDA CITY - IVTEC" where you do not need to change the dash board panel and steering controls.

It was pricy but I felt how good I am in taking such a decision. For two months, I was singing the MMI song and its credible feature. It took just two months to see the experience turning ugly. I experienced the following problems (quite a few indeed):

(1) CD & FM freeze frequently

(2) MP4 file does not play (from USB)

(3) Both USB not working simultenously

(4) Speed 50 and low volume

(5) SD card backup (in case of SD card problem)

(6) Suddenly stops working asking for credentials

(7) Windows server6 error (almost twice a week)

(8) Asks for Update or Registration (often)

Now it was real hard time for me. I tried to contact them and could speak with the customer care too. For a device of more than Rs. 40, 000/- they do not give on site support. With all my dissatisfaction I went to their Okhala office and here is my experience:

(1) Mapmy India itself gives wrong direction to reach the office

(2) The so call support Engineer do not know anything

(3) Before meeting one Balaprasad, four people came applied their intelligence

(4) It took almost 8 hours to know that I cant get any solution

(5) I was told to come some other day

(6) They do not give you any complaint number (register)

I somehow managed with the problems for two months. I was out of station for more than a month. Now came the third jolt and my mapmyindia device became a brick. It now has the following problem in addition to the existing:

1) Cant launch navigator \storage card\windows CE\MapmyIndia_Aura.exe. Please check the SD card.

2) The software performed illegal operation (MAIN)........

When I went to those websites where I read all good things about MMI and about it as the best GPS navigation system for India, I unfortunately found those to be about the system software and not about device or the customer service/support.

I you were to spend a good amount on it, you must think about the A-S-S too. Otherwise your android device or google maps would be fine and inexpensive. I have burnt the money and want others to be cautious, to say the least