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MouthShut Score

60%

4.03

43,173 Votes

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

https://www.makemytrip.com

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sjethani

Jaipur India

7 Reviews

4 Followers

Worst service and helpless products.

May 13, 2016 01:42 PM 1843 Views (via Android App)

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MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

I think one should definitely read the reviews on mouthshut and consumer affairs before doing any business with them. They have 1000 terms and conditions that you can't read within the stipulated time within which the session expires. After any small error in your booking, you are basically screwed.

They will not help you anyway, charge you for cancellation and will delay on any payments. It took me 25 minutes just to talk to somebody at MakeMyTrip.

After 4 hours of frustration, the issue was still not resolved. One thing is for sure, I will prefer to walk before I book a ticket on MakeMyTrip.

Regards

Satyan

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Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:

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Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care