Oct 26, 2016 01:35 PM
2985 Views
(Updated Nov 21, 2019 01:01 PM)
MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares
MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I made a booking last night(18Nov2019) on MMT and ticket under Ref NN2817448851796 was issued.
This morning I receive a mail saying my booking is cancelled!
I have not initiated any cancellation. Their Mr Balu promised to have it checked and arrange a call back from supervisor - which did not happen. Though as per MMT they made an attemt to call and my number was busy(I have no missed call on my mobile today)
On chsing them again, a Mr Gaurav first states that cancellation has been requested by me. When challenged to share the IP address from wher cancellation was done, he back tracked and said his vigilance team would check and revert in 24 - 48 hours.
This is the second time I am facing issue with MMT.
I urge them to follow up and have my ticket re instated OR share the IP address from which cancellation request has come in.
I see this clearly as a fraud. I was conned, because the fare shown on the MMT site was not available on any other travel portal.
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I am updating this review after the promised 48 hour time line given by MMT and their Ms Ritu(on mail).
Ms Ritu, yesterday said, she is on leave(21Nov) and would reply today(22Nov2019). She does not respond to her phone and I have not received any revert on my mails or sms sent to Ms Ritu.
Urge Mouthshut to take this up with MMT aggressively
