Illegal Business. Not providing the bill. Review on Makemytrip

I just had a very bad experience with Makemytrip. I had booked my flight ticket on 18th September 2020 from Dubai to Ahmedabad. I had paid for the ticket via Credit Card.

After booking a ticket, I had requested to get the bill/Invoice from Makemytrip.com but it seems like only the robot is working in Makemytrip.

I was just requesting the bill / Invoice for my payment and they were replying like just get in touch with Spicejet to get the bill. I said that I paid the money to Makemytrip then why I should get the bill/invoice from Spicejet, then they were only replying like this is our company procedure.

It is like you buy a Britania biscuit from any small store or supermarket, you pay the money at the counter and when you ask for a bill for your payment, the supermarket executive saying to contact Britania Company to get the bill. Are you crazy?

When I have started taking continuous follow up then they said that you can only get the bill after your flight as per company policy. When I told them this is not an accounting standard, they did not have an answer.

As per Makemytrip logic, if you buy Head & Shoulder Shampoo from Supermarket then you will get the bill only after you use the entire shampoo. Are you kidding me?

Then they were saying that all the company is following this procedure .When I said only Makemytrip is following this as I had proof for another booking on Goibibo and Yatra then they did not have an answer.

As per Makemytrip logic, If you are taking any IBPS/IPS exam class or any other Exam Class and paying for these classes then you will get the bill of payment after giving the exam only. Not before that.

I was about to become mental of this logic.

There is no way to reach to customer care executive. The only robot is replying to any query. It took 2 hours to get in touch with the customer care executive. Customer Care executive does not know anything about the problem and replies the same answer given by the company SOP.

They were annoying me when I started calling again and again as there were not having an answer and did not want to give a solution to the customer. Giving a wrong commitment like my manager will call in one hour, we will send the mail, etc. But they were not replying on time.

It is our right to get the bill/Invoice when we pay the amount to any company . When someone is denying to give you the bill/Invoice, there is something wrong with that person or company. Might be there are not doing legal business or not paying tax.

This my personal experience. I can show the proof also of Makemytrip irresponsible reply.

Just visit the Makemytrip to compare the price. Do not book from their app or website as they are not doing legal business.