Makemytrip.com [Throughly un-professional]. Review on Makemytrip

My booking ID for Delhi-Shimla-Manali-Chandigarh-Delhi was IN1212B07428 booking dates were(24th december 2012 to 30-dec-2012).

I had booked this family trip and cancelled even before I start this trip and all because of makemytrip.com team cheated me big time.

They promised something and they are giving me something else. they sent me quotation for a trip where the Tata Indigo AC vehicle will pick us up from Delhi Airport and transfer us to Shimla Hotel. Similar cab Indigo AC will pick us up from Shimla and transfer us to Manali. After 3 Nights in Manali similar cab Indigo AC will transfer us to Chandigarh hotel. On final day similar cab Indigo AC will pick us up from Chandigarh and drop us to Delhi Airport.

• below is the initial itinerary -

Beautiful Himachal - Shimla & Manali

2 Night Shimla| 3 Night Manali| 1 Night Chandigarh.

Inclusions:-

• Accommodation for 1 night on twin sharing basis in Chandigarh

• Accommodation for 3 nights on twin sharing basis in Manali

• Accommodation for 2 nights on twin sharing basis in Shimla

• Daily breakfast and dinner at Shimla and Manali

• Daily breakfast at Chandigarh

• All transfers & sightseeing as per itinerary in an air-conditioned vehicle(air conditioning will work in plain areas only)

• All hotel & transportation taxes

*Itinerary:-

Day 1: Delhi - Shimla(370kms/ 9 hours approx.): 24dec*

Meals: Dinner

Upon arrival at New Delhi airport or railway station, you will be transferred to Shimla by road. Upon arrival in Shimla, check-in at the hotel. Spend the rest of the evening at leisure. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 2: Shimla: 25 dec

Meals: Breakfast & dinner

After breakfast, visit Kufri(2500 meters), which is at 2 hours' drive from Shimla. Thereafter, visit the beautiful Vice Regal Lodge and take a walk down the Mall Road. Stay overnight at the hotel.

Day 3: Shimla - Manali(257kms/ 7 hours approx): 26 dec

Meals: Breakfast & dinner

After enjoying breakfast, proceed to Manali(1929 meters), a picture perfect hill station. Upon arrival in Manali, check-in to the hotel. Enjoy the evening at leisure walking down the Manali market. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 4: Manila: 27 dec

Meals: Breakfast & dinner

After enjoying breakfast, proceed for a half-day tour of Manali town. Visit the Hadimba Devi Temple, Jagatsukh and Vishishth Kund and the Tibetan Monastery. Thereafter, visit the handicraft centre followed by a walk to the nearby picturesque village of Vashisht known for its hot sulphur springs. Stay overnight at the hotel in Manali.

Day 5: Manali - Rohtang Pass - Manali(51 kms/2 hours approx.): 28th dec

Meals: Breakfast & dinner

After a hearty breakfast, visit the Solang Valley and the Rohtang Pass(3978 meters) which renders a beautiful view of the snow peaked mountains, 51 km from Manali. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 6: Manali - Chandigarh(320kms/ 8 hours approx.): 29dec

Meals: Breakfast & dinner

After breakfast, proceed to Chandigarh by road. On arrival in Chandigarh, check-in at the hotel. Enjoy the evening at leisure and have a comfortable overnight stay at the hotel.

Day 7: Chandigarh - Delhi(250kms/ 5 hours approx.): 30 dec

Meals: Breakfast

Early in the morning, after a delicious breakfast, drive to Delhi airport/railway station to board a connecting flight/train for homeward journey.

-END-

1. We started discussions on behalf of the above understanding. In the mean while I asked for recommendations about the Volvo transfer from Delhi to Shimla but I did not confirm I only inquired and asked for some suggestions.

   
   




2. Sales person Chandramohan came to the picture and compelled me to commit 10, 000/- even before sending me any final itinerary. he insisted to do the payment as he is working out for some 2000/- discount for the package.

   
   




3. I trusted on the brand MakeMyTrip and committed the 10000/- [Rupees ten thousand only]  hoping that the service promised will be at-par and will be up to the promise.

   
   

Finally when I started checking about the final itinerary to my surprise the cab service from Delhi to Shimla was missing and the return cab service from Chandigarh to Delhi was also not mentioned.

-New itinerary after I committed  -

Complete Itinerary Day wise

6night/7days

Any extra Excurssion/sightseeing if any which are not included in the regular itineraries

Day 1: Shimla

Meals: Dinner

Upon arrival in Shimla, check-in at the hotel. Spend the rest of the evening at leisure. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 2: Shimla

Meals: Breakfast & dinner

After breakfast, visit Kufri(2500 meters), which is at 2 hours' drive

from Shimla. Thereafter, visit the beautiful Vice Regal Lodge and take a walk down the Mall Road. Stay overnight at the hotel.

Day 3: Shimla - Manali(257kms/ 7 hours approx)

Meals: Breakfast & dinner

After enjoying breakfast, proceed to Manali(1929 meters), a picture perfect hill station. Upon arrival in Manali, check-in to the hotel. Enjoy the evening at leisure walking down the Manali market. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 4: Manali

Meals: Breakfast &

dinner

After enjoying breakfast, proceed for a half-day tour of Manali town. Visit the Hadimba Devi Temple, Jagatsukh and Vishishth Kund and the Tibetan Monastery. Thereafter, visit the handicraft centre followed by a walk to the nearby picturesque village of Vashisht known for its hot sulphur springs. Stay overnight at the hotel in Manali.

Day 5: Manali - Rohtang Pass - Manali(51 kms/2 hours approx)

Meals: Breakfast & dinner

After a hearty breakfast, visit the Solang Valley and the Rohtang

Pass(3978 meters) which renders a beautiful view of the snow peaked mountains, 51 km from Manali. Enjoy dinner and a comfortable overnight stay at the hotel.

Day 6: Manali - Chandigarh(320kms/ 8 hours approx)

Meals: Breakfast & dinner

After breakfast, proceed to Chandigarh by road. On arrival in Chandigarh, check-in at the hotel. Enjoy the evening at leisure and have a comfortable overnight stay at the hotel.

Day 7: Chandigarh

Meals: Breakfast

Early in the morning, after a delicious

breakfast, drive to Chandigarh airport/railway station to board a connecting flight/train for homeward journey.

-END-

I cancelling my booking because the makemytrip has goofed up everything, hence I expect that my full amount of 10000/- [Ten thousand only] should be refunded at the earliest. this cancellation is not due to any of my personal reasons rather it is because I am not happy with Makemytrip's service.

I am disappointed and dejected by this through unprofessional way of service from Makemytrip.

I had sent an email but there is not reply yet from their end. the support staff are so poor in communication and talks so informally really annoying.

I will update here on this. based on their response.

I will be writing to their CEO as well.

Thanks

Sailesh.