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MouthShut Score

60%
4.02 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Slow and steady loses the race
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 20, 2016 11:12 AM 1474 Views

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MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Firstly I used this website to search for the best available deals. at that time I noticed that the site is slow.


so, exactly how much slow is the site?


Let me tell you now.


I tried to book a flight using make my trip website. I gave my criteria regarding the boarding, destination and date of flight and it started to search.


mean while I opened a competing website to check the same criteria. When this site started showing the results, I went back to make my trip only to find that the search is still in progress.


so, went forward with the booking in the competing site. Before making the payment, it just went back to take a look at make my trip and its still searching.


So I went forward with the payment, completed my booking and made a pirnt out of my ticket and was about to close when I remembered make my trip.


So, I took a look at it only to see that its still. well.you might know by now what it might be doing.


Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Jun 21, 2016  07:34 PM imageComments 1

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