Jul 25, 2018 03:13 PM
1301 Views
(Updated Jul 25, 2018 03:08 PM)
I made a big mistake of buying an electronic product of around Rs 1000/- from Lightinthebox. They said my product will be delivered in 10-20 days. After 30 days with no delivery, I contacted their customer care by raising a ticket. They said to wait for 40 days and closed the ticket. But after 40 days also the product was not delivered. I raised another ticket in which they mentioned please wait for 90 days as sometimes the package is stuck in ships due to bad weather etc. Since then I have been repeatedly chasing them for refund which they are not doing. Please read this funny response from Lightinthebox customer care "The reason why we can run successfully for more than 10 years is because we care about our customers’ bla bla. Unfortunately your package was delayed due to an extremely busy schedule of the courier.So you still have great possibilities to receive it within 90 days, before [2018-09-12]. If you do not receive it by that day, please open a new ticket to us and we'll file a case with post office to check."
They have no intension to deliver the product or refund the money. Absolute fraud company based out of Beijing, China. It is also listed in NYSE. Previous CEO Quji(Alan) Guo since 2016. Presently Mr. Zhi Yan, Co-Chairman and CEO of Zall Smart Commerce Group Ltd.(formerly known as Zall Group Ltd.)("Zall"), has been elected as Chairman of the Board for LITB. What a dirty little company with sneaky guys as CEO. All in all please avoid purchasing from LITB. They will simply walk away with your money like polished thieves.
