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Home > Ecommerce and Online Business > Online Shopping > Letsbuy > Complete disappointment with letsbuy.com
Letsbuy
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I have ordered Bajaj Platini PX 104 L Emergency Light(order number - 938720) on 21st march'12. I was quite happy when I received the product on 22nd evening through Blue Dart courier service. I opened the courier and saw that the product looked good and new. But after looking everything, the first thing I saw that the product was manufactured on September 2010 so they have given me a very old product. Then other thing is there are some cracks in the bottom of the mirror of the lamp. I don't know whether it has been broken during shipment or it was already broken before shipping. This is the first time I did shopping with letsbuy and very much disappointed with their service.
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Brand Response
Dear Mr. Udayakumar,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
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By: LetsBuy | Mar 23, 2012 02:53 PM Comments 0
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