Drawback with 5 star rated resorts(sad aftersales). Review on Kurumba Village Resort, Nilgiris

I happened to book Kurumba village resort for 2 nights 27th and 28th nov 2009....however unfortunately due to nature (heavy rains and landslides at Nilgiris), Kurumba resort had to shut down and I got a call last week on 13th stating that they are cancelling all the reservations upto march 2010 and they would refund the full amount by check which would take atleast a week's time..

I enquired if they could do an online fund transfer to which they willingly agreed and asked me to provide my bank account details and they would deposit the amount the very next day...i send across my bank account details(citibank account) last friday 13th nov and did not get any refund till tuesday  17th...called them on 17th evening they asked me if I could provide them any icici bank details so they could deposit cash the very next day...

I provided my wife's icici bank details immediately over the phone...they promised to deposit cash the very next day wednesday 18th...today is friday 20th and I have still not got my refund and I am following up with these guyz and what assurance I get.."sir we will deposit the cash tomorrow for sure" I just called 20 mins back and was told that they would deposit the cash on monday 23rd nov into the icici bank ...now I need to wait and see when I would ever get my refund....

Heard a lot of good things about this resort...this was my first visit however it did not materialize and now I am running around for my own refund...seems these 5 star resorts are sad at refunding customer amounts incase bookings are cancelled...

Guyz please share with me your experience incase anyone else is also facing same issue with the refund from Kurumba resort coonoor..

Btw I had paid 13k in full still awaiting refund...

Thanks

Rahul