I am using this card from a year and I found it usefull. Kotak Bank gives you a credit card on certain terms and conditions, specifically I didn't like one T and C which is you have to open one saving account in Kotak bank and maintain minimum balance of 10000Rs. All the credit card are good if you know It's terms and conditions well, you are good at managing finance and have ability to make good decisions. Now coming to Kotak Mahindra Bank's Visa Credit card. This card is good and provides flexibility to make an EMI for your purchase above 3000Rs. But for the service part this might be a problem for you. When I visited a bank one time for an issue regarding overlimit charges and auto debit failure charges, no seprate department for credit card in the bank exists. I called the person who provided me this card by coming into my office and they give me one customer care number and told me that call on this number and tell them the issue they will solve them. Bank's Executive is also very bad, they don't even know how to behavior with their customer. They don't take any responsibility after providing the card. No separate department for credit card in the bank that's worst situation I face in the bank. After that I called credit card department and give my details, after 1 hour I received an call from credit care Executive and he revert those charges which is wrongly debited by them, but they told me I have to pay GST on those charges, imagine a situation where you need to pay tax on those charges where mistake is done by bank. Let's discuss some pros and cons for this credit card
Pros.
Kotak Mahindra provides an app for the due payment of credit card so you can make your payment immediately through your phone
No need to wait for OTP you can use it by secured password
This is visa card so you don't have to worry for an international transaction
You can also withdraw cash with this credit card upto certain limit.
You can access statement with Kotak 811 app and you will get physical copy by post every month
Customer team is very supportive but it tooks time to reach them
Limit will automatically increase after analyzing your usage by bank
Cons.
Bank have no seprate department for credit card and bank employee is also gives rude answers to their customer.
You need to maintain minimum balance in your account which is higher than other banks.
Rates and charges are higher than other credit cards
Overall Good for those who knows how to use it properly and have ability to take good financial decisions.
