Mar 07, 2009 04:09 PM
2509 Views
This relates to my horrible experience with Kingfisher recently which made me think that whether I live in India or the Swat Valley?
I request my fellow customers to refrain from using services to these jerks in future to avoid such instance happening to them. Mr Mallya must be proud about having bapu's memorabilia but he ought to learn something from him if he is free from all the money games he plays.. I sent numerous reminders to this mail but no one in our Beautiful Govenrment departments AAI, MOA bothered to alteast recognise a formal complaint ???? video coming up soon ..... guys please recommend if I can post in on other democratic sites like Mouth shut too ??? Lets show these jerks what a customer can do ??? They are because we are ...
This is with reference to my horrible experience with your ground staff in particularly with Mr. Fazal Chaudhary.
On 16th ‘February 09 I had my bookings for Flying to Mumbai and return on same day evening. My Flight Number was AMD –BOM Kingfisher Red IT 3103 and return flight was Kingfisher Red BOM-AMD IT3136.
For morning 6:30 flight I incidentally reached the check in counter at 6:05 am where in myself and other fellow passenger Mr Mahesh Verma’s Cousin were seeing the bus being boarded by atleast 10 to 15 people in line for taking them to the aircraft. But we were promptly denied the check in telling us that we are late for the same. Now since it was Ahmedabad Airport and the waling distance to the Bus was hardly 30 seconds any normal human being or for that matter of fact even a lowest grade airline could have accommodated us on the flight. The woman spent nearly 15 minutes in arguing with us and asking us to postpone the tickets. The later flight we were asked to pay double the amount nearly 5000 to which I again protested that this is near cheating for customers that first you don’t accommodate 5 min delay in reporting and then you charge us double knowing that we do travel by flight only when it is important for us to reach the place in time. In the end Mr Fazal Chaudhary came out and started abusing language with me and my fellow passenger who happened to be a lady?????
His first filmi dialogue was HUM yahan Railway nahin chalate hain ??? - Well with this service of your employee … Laloo sure deserves a praise atleast for transforming a PSU to such levels that we don’t get such idiotic responses like Mr Fazal’s in Railways.
Second he started pushing me by the shoulder out side the terminal. As far as I know Mr Mallya hasn’t bought out any Airport terminal yet. If so then please update me with any such developments so that I can stop using such facilities where more such rowdy type employees might be serving the customers
Next when I started recording his absurd behavior outside the terminal (we were pushed out till the counter by him) he gave me his right fist and tried to snatch away my mobile phone and throw it ??? and even threatened to call police….. ???? I am attaching the removal of photography restrictions posted on civil aviation ministry’s official website for Mr Fazal’s “ General Knowledge”
Now from the looks of it your employee Mr Fazal did not seem half the capacity to even ask for the mobile I am using even for a demo in a Store. Let alone own it or even know its worth.
When at all the CISF perssonel came on to the scene they did warn Mr Fazal to behave since he was bellowing out yet another filmi dialogue “ Tum se jo hota hai karlo” yahan sirf hamari chalti hai???????
When I booked myself with Spicejet and went for cancellation Mr Fazal did not stop at the 1 hour drama of sorts and started abusing me publically to which this time I called out for police help and the Airport Authority to take that dirty being away from me and mind his own business. I filed a written complaint with AAI in this regard and they have assured me of some action to be taken against Mr. Fazal.
Ironically your 6:30 departure flight took of at 6:50am which was sufficient time for us to board the flight but for your high handed attitude imbalanced employee Mr Fazal. Who repeatedly challenged me that eventhough he could accommodate me he won’t and the regular Tumse jo Hota hai karlo.????
Is your HR that weak that it forgot to take personality test before recruiting and there in turn has recruited a goon in Ground staff???/
In the terminal after cancellation Mr Fazal was so much hell bent on ruining my day that he started stalking me on my seat and even to the men’s room !!!!! with his colleagues he was just unstoppable with rude remarks and idiotic rowdy behavior.
The repeated words used by Mr Fazal F #@* O@# also proved his lack of linguistic skills and utter void as far as vocabulary is concerned.
I called up your customer care from the airport itself describing the incident and that Mr Idiot is Stalking me and making rude remarks and cheap jokes around.
I also called up yesterday at 1:06 to make and official complaint regarding this matter but I was told to write to you directly instead.
This kind of behavior of Kingfisher employee really puts a doubt in customers mind whether Kingfisher is actually customer friendly organization or it just likes to push its weight around unlike the commercials .
I have decided to keep a cross on Kingfisher as an option to fly and also I have advised my fellow colleagues and customers to do so with full details of this incident and also showed the video clipping of Mr. Fazal’s beautiful performance in person. Please make this mail available to Mr Fazal so that he may become aware of what a customer can do
Not yours till aggrieved,
Niraj Khushalani
