Jun 14, 2006 12:43 PM
2110 Views
Clearly the best airline & one hope it sustains quality with growth...
The genuinely good things that stand out :
Online booking happened each time. Website was not stuck as happens with Deccan & Indian.
I have never encountered rush on their counter, except on Goa airport but thats cause Goa airport is actually just an airstrip doubling for airport despite very heavy tourist traffic.
The one thing that stands out is that if you are holding a Kingfisher ticket the ground crew comes to help you. In most airports with police howling at you to get your car off the disembarking zone. other drivers fringing on homicidal tendancies as you unload your bag. You have to say your bye byes, if its official tour tip the driver, find a cart. At such a time, some guy takes your baggage & places it infront of the scanner or Kingfisher check-in counter, is genuine help. Really I dont think on-board one needs to be hand held to his seat (which most airlines do), some dont.. :) but genuine help is needed in check-in & check-out mad rush hours.
Areas one could work on :
Smaller sectors covered / flight between Delhi & Dehradun for example :)
Check-out ... if there could be some way to improve the way baggage is recovered ... & passenger exit.... that is not expected... but would leave a lasting impression... apart from the fact that real service is needed on the badly managed airports & not so much in-flight.
Lastly its criminal to play recorded matches between India & Sri Lanka ... where after 2 hours you realize this was the match that India lost.. we are not a nation of "cricket" lovers... Indians love cricket cause that is the only game that has over the decades given something to be proud of "consistently".. dont put in feeds of India's worst 10 defeats as on-deck entertainment...
Buy programs... that end within flight time... dont show episodes of some drab Television soap ...
Cut advt on such short flights... try to secure revenue through ticket sales... :)
Finally ... Hope someone from the airline reads this... :)
