Oct 22, 2011 07:44 PM
12732 Views
Dont buy if you really want piece in ur mind. If you are sure that it will work without any problem, then you can go for it, but belive that it happens rarely. Everybody must need service-engineer within a week of 2, after purchasing Kent Pride.
And when called their stupid engineers, they always says very positively, e.g coming in few ours. But weeks passes, but they never comes even you call them 3 times daily. Every time a new excuse.
When called Customer Care 18001001000 they give service center number 0120-3075000(Mr. Rao). And Mr. Rao is so busy, they always in meeting. soneone else pick phone, they give Regional manager number 08094008681(Mr. Vinod, Jaipur). He can easily talk to you if you are a distributor or purchasing something new, but he is very busy in meeting, in car or not picking phone at all. If you are really lucky, and he pick phone, he again asking to you that, why you pay for machine, if thats not working fine, and why dont you talk engineer directly. And an engineer simly saying that, sir what can I do, I have sent faulty part to company, if company not sending, what can I do? A STUPID DEADLOCK.
Later, manager contact some other distributor and promise to provide service withing a day, but after remainding daily, you are lucky if you get service even within a week.
They dont know to hang on wall. today its 3rd place, but still not stable
They dont know to identified problem, more than 5 rounds, still not fully functional
Few examples of executives, when asked to reason why they dont come
Oh sir, mai bhool gaya,
O god, sir mai aapke bajai dusre customer ke yahan chala gaya, jinka naam bhi satya priya hai.
Sir, late ho gaya so maine socha, aapko disturb hoga
not only one time, but always always.
My example
Purchased on 22 August 2011, From Ravi Singhal, Agrawal water solution, devi nagar, jaipur.
Called Him(Ravi) more than 100 times, and he visited around 3 times, problem remains
Called manager(Vinod) more than 20 times, he never visited, problem remains
Customer care 18001001000, 3 times, problem.
Service center 0120-3075000, still problem
Rest upto you
