Fraud=Jeeves. Review on Jeeves

I purchased my VU 40” tv on 1st Dec2018 from Flipkart. Along with tv I also purchased 2years extended warranty from Jeeves by paying the additional cost(not knowing that they are the most unprofessional looters out there just waiting to cheat customers).

Recently on 1st Sep 2020, unfortunately, my TV stopped working without any sign of damage. The brand warranty was already over, so I called Jeeves customer care and requested service. Also sent the invoice and the warranty copy over the email to Jeeves. ( Strangely they only prefer the email to be sent by your Gmail ID only, even if your registered email id with Jeeves is other than Gmail.)

Jeeves created a ticket number CLJP01092000191 on 1st September and scheduled the inspection on 2nd September. The service person came took down the tv from the wall mount and opened the backside using a screwdriver. He told that the Mainboard had an issue and requires to be replaced. He said he will order a new board; it will take max 21days to replace the product. If the part is not available or repair not done in 21days refund will be provided.

I waited for 10days and then when I followed up with Jeeves customer care, I was informed that the replacement part will arrive in 21days. After a couple of follow up, on 2nd October arrived part came to the nearest service center and the same person came to fix the issue. (Here I didn’t know again ticket need to assign to the service engineer).

Unfortunately, the part was a defective one and the service engineer said they will order a new part. He tried to update the status at my home, but he said he can’t view the ticket. He said he will update once reached the service center i.e. his office. The next day when I checked with him . he said he updated it. To confirm it I called the service center, they said the same and updated wait for 21days. But I said I did not want to wait and requested a refund. The customer care person said he will send it to the concerned department and asked me to send an email to the extended warranty team. I did the same but no reply from them for one week, After multiple emails they responded and said they are replacing the part and the ticket is in progress

After 21days(1st week of November), When I talked to customer care, they said they have no update, status was not updated. I have talked to the local service center they said they have already updated the status. L Then I talked to, zonal service center(Hyderabad) head a couple of times. After several times He confirmed that from 2nd October no service engineer was updated the ticket. He then assigned it to one service engineer on 23rd Nov 2020 to update the status.

After that I called the customer care and asked about the refund process, They promised that refund process will completed by 3rd December. After 3rd December also I have not received any update about the refund. Again I talked to customer care, as usual, they were not aware of this response of the backend team and asked for another 48 hours.

On 7the December I received an email with a new ticket number. Within the next minute, I called customer care and asked for the justification. They said your ticket was raised today only, you must wait for 21days and your resolution date is 6th January 2021. After argued for 30minutes they confirmed that the last ticket was cancelled due to estimation crossed the limit. So they raised a new ticket. But they suppose to process the refund.

After 100days Jeeves failed to resolve the issue, to cover up this they cancelled the ticket saying that estimation was rejected. But the same estimation was accepted in a new ticket. And asking a customer to wait for another month.

I have enough plight and worst experience while dealing with Jeeves. At this time while I am writing this, the tv is still not fixed. I need to wait for 20more days to get over to find out if Jeeves will provide the service to replace the mainboard and deliver the service that they promised while taking money from me. I have read the entire terms and conditions of the warranty copy and can tell that it is covered under the warranty, but it is Jeeves who just do not want to deliver service once the money lands in their pocket.

Coming to Jeeves customer care, every time we will talk to a new person and he will say he does not have access to other person comments are escalations. He only does the new escalation and the customer needs to wait for 48hoours to get the update. After 48hours if we talk call again, it will be the same again new person new escalation, need to wait for 24 or 48 hours. They do not want to resolve the issue or take any responsibility for the issue. I have escalated my issue almost 50+times but nothing has happened. I seriously doubt the Jeeves team does not look at the escalations or the customer care person will not escalate the issue, only bluff the customer saying they are escalating the issue.

I would suggest from this experience that you should not buy an extended warranty from Jeeves. Instead, go for some other good service provider, or just save the same money and use yourself when your tv or other device needs it.