IP TV - A GREAT MTNL REVOLUTION ! ! ! !. Review on IPTV

We reside in Thane city and had the misfortune of falling

prey to the much advertised IPTV. We happen to opt for IP TV and got it

installed on August 2, 2008. We also got the cable disconnected forthwith. IP

TV started working on day one but the happiness was short-lived. Once we

switched off the SET TOP BOX and put it on again there was no way of viewing TV.

We could in no way restart the TV again.

That ended our TV viewing on day one. We contacted the toll-free helpline of IOL

(India Online Broadband) only to be given a complain number. We were forced to

entertain ourselves by

calling the helpline instead of viewing TV. This

continued from August 2nd to August 12th. We had the

pleasure of noting down as many as 10 complain numbers during the said period.

An engineer from IOL, the collaborators for IP TV with MTNL visited our

residence and inspected the problem. He replaced the router with a higher

capacity one and with some adjustments IP TV came alive. It

continued to work

without any hassle from August 12th to August 18th. We

were on top of the world and thought that we had taken the right decision by

opting for IP TV. But from August 18th noon we had the unique

pleasure of only watching the MTNL IP TV logo on our TV screen. We waited for

some miracle to happen and the TV to come alive. But unfortunately it did not

happen. So we decided to go back to our other entertainment source namely

calling the helpline. But to our dismay even the helpline had stopped working.

On contacting their engineer on his cell phone we were informed that their

server is down. This is a new excuse given to us. We wish we were in some

Western country wherein we could have claimed damages for the mental agony

caused to us by providing the said connection.

The only positive factor was the sincerity and relentless service of the engineer attending us.

We wish to thank MTNL for providing us with an IP TV

connection and educating us about the various problems that could occur.

We have asked our local cable operator to re-connect our cable connection immediately.