Feb 15, 2014 05:40 PM
18923 Views
Check the mail exchanganges between me and infibeam
Dear Neha,
It is very unfortunate to see a supposedly responsible company like INFIBEAM pass on the blame to the customer for your inefficiency and failures. When you accepted the order and taken my money on the 11th. of February, your company took a legal and moral contract.
I have had no information of your INABILITY to deliver till 10.10 AM on the 14th. At which time it was too late for me to make alternate arrangements to deliver a gift to my wife to express my love which I never missed in the last 10 years. Hope some of the executive staff of your company realize that you are not just Delivering PRODUCTS but a lot of expressions and inner feelings of your customers with those PRODUCTS.
You cannot expect the customer to move his entire family and household to suit the convenience of your delivery couriers / vendors or yourselves.
I have been a loyal customer to INFIBEAM thru NDTV SHOPPING for the past so many years and your own staff confirms it to me on phone but are not willing to go that extra effort to arrange the delivery, despite me agreeing to deliver aly damn thing instead of the ordered product.You have delivered similer PRODUCTS to the same address in the past 3 years, atleast 2-3 times a year.
An online shopping service like yours depends on the service and not on your convenience.
An occasion like the VALENTINES day dose not depend on the whims of your staff/ vendors/ couriers.
I don't give a damn about the money whether you refund compensate multifold or just pocket it and forget about the whole episode. I will remember and I will be letting everybody know about it. I only wish some of the senior members of the company have noticed the inadequacy of the service you are providing and will take approriate actions to avoid another schmuck who is unfortunate in dealing with you in future. Yours sincerely but not at all thankful
M.J.SARMA
+971502816404
On Sat, Feb 15, 2014 at 9:40 AM, Infibeam Customerservice wrote:
Dear customer,
Thank you for writing to us in regard to order ID:- 21741620. We are happy to assist you with your query.
We would like to inform you that in regards to the order as the shipping address was not serviceable, we asked you for an alternate address. As you denied to provide the alternate address, the order got cancelled. We tried to deliver the order from our side, but as the address was not serviceable, it was no possible.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260(Our 24×7 phone support) for instant help.
Thanks and Regards,
Neha Singh
Infibeam Customer Service
Thank you for shopping with us! You can contact us anytime using https://infibeam.com/ContactUs.action
