Aug 28, 2013 03:03 PM
1746 Views
I bought a mouse for my laptop for Rs 169 on Infibeam.com(Order ID:10046222) as my previous purchase of books from this site had been fine. I received an defective mouse and since the product had to be returned back in two days from the delivery date, I informed the customer care immediately via email but didn't see any reply from them for weeks together.
Then I called up their customer care number and they took away the product but they returned the same product to me few days later. I informed this again to them via email and yet again didn't see any reply for many days and again called them up. They asked to me take it to the company service center for repair and so I would had to spend hundreds of rupees for a product worth just Rs 169 for their mistake.
Later they said they will pick it up again and they did but I had asked for refund as I had purchased another mouse by then. But they again shipped the mouse to me and since then I have been just trying to follow up with them over emails and phone but nothing happens. They decline giving any refund for the product or even the store credit for the purchase of any other product.
Each time they give me a call, they blame me for not returning the product within 2 days from the date of delivery whereas I had emailed them immediately after finding the product is faulty but they don't even reply for few weeks.
The last reply I received from them was to give them some more time to process my request to refund just Rs 169 where its already been more than 6 months since I had placed the order online. If they play with customers like us this way for just few rupees, image getting a refund from them for defective products that they deliver worth thousands. For sure, there is a big level of fraud going on from Infibeam management and should be definitely taught a lesson.
My serious suggestion is to stop buying anything from this site due to their pathetic product quality and customer service. Below is the email communication thread that I exchanged with them from past 6 months and more.
Infibeam.com
Dear Vinay Kumar,
Pick up details for return merchandise authorization with reference ID 9990 for the following order items.
These items were ordered as part of order ID 10046222.
Item Summary:
Product Title Quantity Pick Up Details Pick Up Address
Advik Wired High Definition Optical USB Mouse(Silver)
1 Schedule Date: 14 Feb 2013
Ph. - 91-
Note: Kindly contact IBL on 079-40260260 for any pick up related queries.
We request you to keep the items packed and ready for pick up. Please follow the guidelines given below:
Print the return mailing label from here.
Print the return authorization from here.
Pack the items nicely to prevent any damage during shipping. Insert the return authorization securely inside the packet.
Stick the return mailing label on the outside of the packet(preferably with clear tape over label) without which the courier will not be able to pickup the product.
We will initiate the process to reship your item as soon as we receive your packet.
If you have any further questions, please feel free to get in touch with us on+91-79-67778777 or write in to us at customerservice@infibeam.com.
Thank you for shopping with us!
Infibeam.com
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K Vinay Kumar
Feb 13
to Infibeam.com
Hello,
I am unable to print return authorization form as well as return mailing label using the link given above. I see the following error
Error
Unable to process your request. Click to go back to Your Account
Note:
If you want to track your purchase/order then,
Click on top right corner of the screen on Track Order link
Please do the needful.
Thanks and Regards
Infibeam.com
Feb 13
to me
Dear customer,
Thank you for writing to us. We are happy to assist you with your query.
In regards to the return confirmation 9990, please note we have attached the return authorization and return mailing label.
We would request you to please remove a photo copy of the attached and stick it on the box as a pick up has been arranged.
Hope you find the information helpful.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260( Our 24*7 online phone support) for instant help.
Thanks and regards,
Savio Fernandes
Infibeam customer support
Thank you for shopping with us! You can contact us anytime using https://infibeam.com/ContactUs.action
Sincerely,
Infibeam.com Customer Service
Fresh Way to Buy, Sell and Rent
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Return Authorization 9990.xps Return Authorization 9990.xps
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Return Maiing Label 9990.xps Return Maiing Label 9990.xps
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K Vinay Kumar
Feb 21
to Infibeam.com
Hello,
The item was picked up for return on 15th Feb but I haven't received any confirmation regarding the same or no replacement has been provided yet for the faulty product. can you please check this and let me know?
Thanks and Regards
Infibeam.com
Feb 22
to me
Dear customer,
Thank you for writing to us. We are happy to assist you with your query.
We have received the request from your last email and have transferred the request to the concerned department. We will have a response for you soon. Please give us time for the revert.
Hope you find the information helpful.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you.
Thanks and regards,
Santosh Basantani
K Vinay Kumar
Mar 1
to Infibeam.com
Hello,
I received the replacement of the item just now but this is also defective. The mouse pointer doesn't move correctly and it just keeps shaking/shivering. Looks like the same item which I had returned to Infibeam is now been returned to me in the same defective state. Can you please take this item back and process for refund of the amount I paid for this?
Thanks and Regards
Infibeam.com
Mar 2
to me
Dear customer,
Thank you for writing to us. I really apologize for the inconvenience this had caused you.
We have received the complain in your email and have raised the same to the concerned department. We will respond as early as possible with the resolution. I again apologize for the inconvenience you had to face because of this.
K Vinay Kumar
Mar 28
to Infibeam.com
Hello,
I haven't heard from you for such long time now regarding this. Are you serious about your customers?
Infibeam.com
Mar 29
to me
Dear customer,
Thank you for writing to us. I really apologize for the inconvenience this had caused you.
We are in process of sorting the complain that you registered with us. Please give us a little more time for an update.
Hope for your cooperation.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260( Our 24*7 online phone support) for instant help on this case.
K Vinay Kumar
Apr 23
to Infibeam.com
Hello,
I had requested for the product(Advik mouse) to be taken back and my amount refunded as I bought another mouse from a different site. However I got a call today from courier person that I have received a product from infibeam. Can you please make sure that the amount is refunded back as I don't need the product now?
Thanks and Regards
Infibeam.com
Apr 24
to me
Dear customer,
Thank you for writing to us. We are happy to assist you with your query.
We have received the request from your last email and have transferred the request to the concerned department. We will have a response for you soon. Please give us time for the revert.
Hope you find the information helpful.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260( Our 24*7 online phone support) for instant help.
Thanks and regards,
Sameer Shaikh
K Vinay Kumar
May 27
to Infibeam.com
Hello,
Can you please let me know why is it taking ages to refund for my returned item that I had requested for?
Thanks and regards
Infibeam.com
May 31
to me
Dear customer,
Thank you for writing to us. We are happy to assist you with your query.
We have received the request for refund from your last email and have transferred the request to the concerned department. We will have a response for you soon. Please give us time for the revert.
Hope you find the information helpful.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260( Our 24*7 online phone support) for instant help.
Thanks and regards,
Samir Shaikh
K Vinay Kumar
Aug 12
to Infibeam.com
Hello,
I didn't receive the refund yet. Can you please process the refund or should I escalate the matter?
Regards
Infibeam Customerservice
Aug 17(11 days ago)
to me
Dear customer,
Thank you for writing to us. I really apologize for the inconvenience this had caused you.
I do understand the concern you are facing with us complain 9990/11178. Kindly be assured that we are working on issue to solve the query. The resolution sometimes takes a little time as this needs to pass through different departments and people.
Please give us a little time and cooperation in regards to this. Hope you understand the same. We will soon get back to you with the resolution of the concern. You can always get back to us and drop an email or call us to know the status of the complaint. We will be happy to assist you with it.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260(Our 24×7 phone support) for instant help on this case.
Thanks and regards,
Vaishali
Infibeam Customer Service
K Vinay Kumar
Aug 17(11 days ago)
to Infibeam
Hello,
On Jan 19th, I ordered this product, it was shipped on Jan 25th and I had reported the product to be faulty via email on Jan 30th the day I received the product but no action was taken. After I called up customer care seeing no reply from your side, the product was scheduled to be picked up on Feb 13th and then picked up on 15th Feb. Then the same old defective product was returned to me later and I again reported it to be faulty via email and saw no response again.
When I called up customer care again, it was picked up for the second time. By then I had already purchased another product from some other online portal. Since I didn't want the same old defective product to be returned to me, I declined to accept the product back and requested for refund.
Since Jan 30th, the day I reported the product to be faulty for the first time, its more than 6.5 months now and you are still asking me to give you some more time. I got multiple calls regarding this since then but I haven't got the refund back yet that too for such a small amount. Imagine I purchase a big product worth few tens of thousands from you, it turns out defective and you take months and years together this way, then what would be the amount of problems the customer would face?
Can you please let me know as still how many months or years will it take for my refund such that I can make up my mind?
Thanks and regards
K Vinay Kumar
2:45 PM(17 minutes ago)
to Infibeam
Hello,
Can you please let me know still how many days/months or years will it take to process my refund?
Regards.
