Sep 17, 2015 04:25 PM
15708 Views
(Updated Sep 17, 2015 04:35 PM)
India Today, India's Worst Magazine Subscription Service.
Despite being a member and reviewer on this site, I did not bother to check the reviews of India Today before I foolhardily decided to subscribe its English edition in 2014.
Below is a letter I sent to We Care in Aug, 2015.
To,
India Today Customer Care,
WE CARE, The India Today Group,
A-61 Sector 57, Noida(UP) – 201301.
Subject: Subscription Number ITEXXXXXXX.
This is regarding my Case Id 3634554 for Subscription Number ITEXXXXXX.
I subscribed for India Today English Ed under Order No. ITE-WEB-140904-216584.
My subscription did not start until Oct 20th, that too after my first email to you dated Oct 16, 2015. My subscription was to run from issues dated 20/10/2014 to 12/10/2015.
The Mar 16 issue was the last ever issue I received. Several issues before that had either been delivered late or not at all.
I had requested, via Case Id 3634554, for cancellation of my subscription with immediate effect. Also refer to Case ID 3643633 and Case Id 3648937. Kindly refer to all my email correspondence to you.
I had not received a single issue after the issue dated March 16. Now after a gap of 5 months you have suddenly restarted delivering issues, with the issue of Aug 17, sent via India Post.
Despite my several requests you have not officially cancelled my subscription.
Please cancel my Subscription Number ITE1955513, with effect from March 16, 2015 and arrange for refund of my balance payment.
If you do not wish to return my money, do not do so, at least do not insult me by resuming delivery after a gap of 5 months. If you do decide to return my balance amount, kindly let me know. I have enclosed India Today Issue Aug 17, 2015 with this letter.
An extremely unhappy customer,
Name, Address.
Dated: Aug 22, 2015. Copies of this letter to;
Aroon Purie, Editor-in –Chief.
Manoj Sharma, Group Business Head.
Ashish Bagga, Group CEO.
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There has been no response from We Care. Instead they are now sending 1 issue by post every third week.
I was foolish in not heeding to reviews on Mouthshut and now I have paid for it.
