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MouthShut Score

76%
4.30 

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Very bad experience. Spoiled our day and party
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 06, 2024 12:28 PM 35 Views

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JOIN VENTURES SOLUTIONS PVT. LTD. Cares

JOIN VENTURES SOLUTIONS PVT. LTD. is working closely with MouthShut.com to enhance customer satisfaction.

We took hours two select two B day cakes for my daughters.


Both of them arrived damaged. IGP was not able to help us with resolution for this during the situation No back up plans with them or replacement or next delivery attempt. No care for customer at all


They blamed on Zomato for delivery issues.


The cake was packed in a normal thin card board box. The guy who delivered it kept one top of the other also without any commonsense.


We got into real trouble as party was about to happen in next 2 hours. We had to arrange two ordinary cakes from nearby shop after that.


They spoiled our day and mood of our kids as well.


I would recommend never ever order cakes from here if you need it in proper shape.


My review will be negative. But I am forced to give 1 star as that is the only option


Brand Response

Hi, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order.
Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.

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By: Support_IGP | Nov 06, 2024  03:58 PM imageComments 0

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