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HSBC - Hongkong & Shanghai Banking Corporation Image

MouthShut Score

21%
1.46 

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1800-103-4722

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Poor Service But They want your Money
Apr 28, 2006 04:15 PM 3377 Views
(Updated Apr 28, 2006 04:15 PM)

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Went to HSBC to get Higher Rates as per recent hike.


One officer confirmed that if I further keep a term of 36 months I would not be penalized & wanted an application letter. If I renewed with a shorter term I would loose 1 % of my interest accumulated(works out to Rs.300)


The next day the second officer refused to accept my application stating that I would loose in thousands if I broke the FD and renewed it again, but could not give me the figure.


I insisted on a written statement mentioning how much I would loose. Was informed that I would receive this within 3 working days.


FTVE working days have passed but the letter has not arrived.


I have made a second request through their call center.


This time the letter arrived on the 3rd day but the loss for renewing the fd for a further 3 years they said would be Rs. 11,800/- which I expect would be deducted from my principal.


This is terrible & illogical - for the sake of 1 % extra, I will have to give up Rs.11800/- Yet the money stays with them and they continue to earn on the same.


And to top it all - I have been banking with them since the past 15 years or more.


For this matter IDBI is much better - They are a public sector with the Private Sector facilities and benefits.


I have even emailed the Bank requesting them to drop the penalty [as per their clause 7 of premature FD ]on me as -


I am not withdrawing funds but merely extending my FD for a further 3 yrs,


If I do not receive a favourable response - it is BYE BYE HSBC & HELLO IDBI


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