Nov 13, 2008 10:44 PM
11306 Views
I bought a Hitachi Refrig FF306L from M/S Croma, Rohini, Delhi on 19th Oct..08, . It was installed at my resident on 20th Oct.08 by the dealer and a demonstration was supposed to be given by Hitachi on 21st Oct.’08. When no one from the company turned up till 22nd Oct.’08 I got in contact with the customer care number 18002008585 but that did not bring any result. I sent an e-mail to the company at hitachi@hitachi-hli.com on 24th Oct.’08 requesting them to arrange the necessary demo.
This too was fruitless. Again I fell back on customer care and from 25th to 30th Oct, I repeated the exercise of telephoning them daily. I sent another e-mail to Hitachi on 29th Oct giving vent to my frustration and pleading for something to be done. Customer care kept holding out false hopes on several of these days promising a visit by their technician that very day. I had to ensure someone remained at home for the technician even at the cost of other important chores. The frustration and tension were horrible. Finally, a lady by the name of Archana in Hitachi’s Sales, Service & Marketing Office at Okhla, New Delhi, on being contacted, acted as the god fairy and cut short my troubles on Oct 31, 11 tortuous days after the purchase.
Almost similar models by equally reputed –and some more popular- companies were available for Rs. 10-12k less. But I bought the particular product for its slightly off-beat design and landed myself in hell fire. I wouldn’t like anyone else to go through similar experience and hence I am posting this review.
S.C. Juneja
