Refused to give medical reports of my mother. Review on Hinduja Hospital - Mahim - Mumbai

Dear P.D Hinduja National Hospital & Medical Research Team,

This is to bring to your kind notice that I went to see a doctor at your hospital, Mr. Sudhir Pillai for my mother's ailment. He advised me to admit my mother at your hospital which I did. During the time of admission, your hospital charged me a Rs 7,500 security deposit which I gave. I was told that since its a cashless hospitalization case, I will get back the money at the time when I discharge my mother.

The doctor Mr. Sudhir Pillai, who advised me to admit my mother at your hospital didn't even visit my mother once during her 30 hours stay at your'esteemed hospital'. He didn't give any feedback at all. All Mr. Sudhir Pillai did was to recommend a few medical tests and keep billing me and my family on those tests. At the time of discharge, he through his nurses recommended some medicines for my mother which has a very high dose in it and which I wouldn't risk taking without even meeting the doctor once.

Since the doctor Mr. Sudhir Pillai didn't come and visit my mother once during her 30 hours stay at the hospital, I wanted to see another doctor to confirm if the medicines that Mr. Sudhir Pillai has prescribed is genuine or is he playing games with my mother's life. However, I was shocked when your hospital said that you wouldn't give me the medical reports of my mother. Are you guys serious? After staying at your hospital for 30 hours and going through all the pain to conduct those tests(and no whereabouts of your doctor Mr. Sudhir Pillai), I wouldn't get the medical reports of my own mother?

On requesting repeatedly for the reports, your hospital said that you need to send the reports to the insurance team that is Apollo Munich Health Insurance and I can't get the reports from you. When I inquired from the insurance company, they were shocked too and completely denied that they have directed the hospital not to give the patients her own reports.

So basically here I am after admitting my mother at your hospital for 30 hours:

1.Your doctor Mr. Sudhir Pillai who recommended that I should admit my mother in your hospital didn't even visit my mother once during her 30 hours stay at your hospital.

2.When I asked for the reports of all the tests that were done on my mother on the recommendation of your doctor, Mr. Sudhir Pillai, the hospital simply refused to give me any reports at all.

3.Your hospital charged me Rs. 7, 500/- as security deposit and assured me that at the time of discharge the amount will be refunded post any deduction. The total bill incurred was Rs. 32, 695. The claim of Rs. 31, 900 was immediately passed by the insurance company and the hospital charged be the remaining balance Rs. 795/- which I paid. However, on asking the security deposit back from the hospital, I was told to come after 45 days and take it back. I am an out of town patient who came to your hospital all the way from West Bengal. Instead of paying me back my money, you guys expect me to keep asking for my money again and again from you?

I would like to bring to your notice that I am a well-educated man who has been supremely influenced by the ethics of Hinduja Group and your founder Mr. Parmanand Deepchand Hinduja. I would appreciate if you stop working as a corporation in his name and instead of flinching hard earned money of middle-class people, concentrate more on his legacy and his philosophy.

I was wrong to assume that your doctor, Mr. Sudhir Pillai is an ethical man who would give me proper guidance regarding my mother. All he wanted was to make money by asking me to admit my mother in your hospital. I don't want any further recommendations from him. However, I want all the medical reports of my mother for which she was asked to conduct those painful tests and also my Rs. 7, 500/- that you have taken as a security deposit. You have got all the money that you have billed for and I do not want to keep calling you or coming to your hospital for my money.

I would appreciate if you would resolve my issue immediately or else I will be forced to take this matter on social media, consumer complaint forums, and relevant courts.

I would request you to not start making money on the name of the honorable man, Shri Parmanand Deepchand Hinduja.

Please feel free to call me on 9832438806 if you want any further discussion.

Thank you.

Regards,

For,

Karuna Agarwala

+91 98324 38806