Aug 28, 2010 01:07 PM
5270 Views
(Updated Aug 28, 2010 01:18 PM)
I always regretted for going in to an HCL store as an expert, with my best friend to buy a laptop for her. If you want to break friendship with someone just go and get him/her an HCL laptop, you wont need to say a word after that, everything will go smooth and he/she will never ask you to go with for buying a slipper even.
I realized, it was the biggest mistake of my digital shopping life, specially when I got a Dell XPS soon after that for myself and for other friends. From my school time I was known for being tech savvy and buying anything at cheapest. I assembled a desktop for myself when I was in early grads for the 60% of the market price with the best configs available. I never thought, buying a laptop can harm that much, I still regret for this.
The problems came bundled with that laptop and h/w's started failing one by one just after the warranty finished. DVD Drive, Bluetooth, touch-pad, keyboard buttons.. etc etc. The laptop was used statically in home mostly as a desktop, still most of the structure broke eventually. The clips on both sides of the screen broke leaving the LCD unstable in fan's air. Now, the LCD has multiple white horizontal lines and 50% of the keys work somehow, forget about the touch-pad.
Pathetic Support :-
In the meantime I called HCL support and asked for the suggestions to get that repaired, but ended up fighting with their supervisor for their arrogant and unresponsive behavior. The guy on the phone pretended to be my boss and as if I am begging him to get the laptop repaired.
Before that, I once asked updated drivers for Windows Vista, as the original drivers were for XP and they have the same on their web for this model. They said they can not provide that, I thought to leave the idea to call them again. After a few days I got a call on my mobile from a base phone number of Patna (0612), [I was then in Jharkhand when asked for drivers]. He offered me to collect the drivers from Ranchi or Patna, I asked politely if he could send me in a CD. He started in Lalu-voice on me -- "CD ke paise kaun dega, kya hum ghar se bheje". I scolded him as anything after hearing this and asked to give phone to his supervisor, and he said no-one is there and kept the phone. It tensed me a lot, I never used to talk like that to anyone, neither expected this from anyone.
After this, I realized HCL is the cheap, third-class, ghatiya, bekaar, sick and ill-mannered company which needs to be taken down to hell. I love to use the Indian things and think about our country. But, these morons will take your proud to hell and you will regret for your thoughts. HCL sucks a big time.
Anyone, thinking about buying an HCL, be prepared to get the harsh words from HCL (Govt's High Commission for Laptops, as they thing of themselves) and regret for your rest of the life. I wish I could take legal actions against them, but this not only the waste of time and money but also your confidence, they have a sick department of cheap lawyers to fight with you, they enjoy doing this or maybe they do it for their bread and butter. Just STAY AWAY if you do not want to have those painkiller pills regularly.
Note: The excellent review givers are the employees or relatives of the employees of HCL. See yourself the genuineness at https://mouthshut.com/product-reviews/HCL_Laptops-925066587.html
Side Note: If someone recommends you an HCL laptop, you may ask frankly if he/she wants to break the friendship with you. Hope you understand this.
The views about this company are my personal views and this has happened with me. If anyone has any question, please comment. My intention is not to bash HCL in public, but to save the fellows looking for a decent laptop.
