Just wanted to highlight my worst experience in buying an Air conditioner from Haier. After purchasing the AC from Pai international, Bangalore, installation was done the next day. It worked exactly for 2 weeks. After that, there was no cooling and was getting an error code on display at E7. Registered a complaint and the next day had 2 so called technicians visiting us. They tried fixing the problem for about 3 hours. Surprisingly I noticed the technicians trying to find the solution through Google search. They gave up after 3 hours of effort stating it might be a sensor issue and will come and address the next day. No one from Haier neither call me or came home to fix the issue. I called the customer care number again.
They were absolutely not concerned about what the customer is facing. For everything, they say some technician will visit you in 24 hours like standard verbiage. They then gave me a number of the technicians' manager which was a wrong number when I called. Later again called customer care and they provided a different number. This time it was the manager as they said. The gentleman Karthik picked the call and after hearing the entire issue he said he will send another technician to address the issue and the technician will call me in one hour. To my surprise, no one called me neither visited my home that day to fix the problem. Now again I called the so called manager and he stopped the conversation stating he will call back after reaching office. I have contacted him multiple times and every time he says he will get it fixed. No response till date. Today is the 8th day after I registered a complaint.
My complaint number is BA20190324106252. I have requested for a replacement multiple times but of no use. I am very frustrated after contacting them so many times and have never seen such a company who does not value their customers after the product is purchased. I'm surprised how our country is allowing such frauds to do business in India.
I'm lodging a complaint to consumers court against Haier and their service. This is the first time I am buying a Haier product and now I regret making this foolish decision of buying this brand. Bought this AC as I have a baby at home and she is literally struggling to cope up with this extreme summer and now we are not able to use it after investing so much. I will never ever buy their products nor will refer this brand to anyone. The ever worst experience ever in my life. Please do not invest your hard earned money in this brand.
