Truth about Goibibo, SRS & Balaji Travel Bangalore. Review on Goibibo

(1) GOBUS93d201420375852/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai

(2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6

Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune.

I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late.

When called to 9900063480, he told to wait and see pickup van at petrol pump.

After sometime I went to Balaji Tour office, guy told to go Madivala and catch pickup van. I reached Madivala at 9:35PM, pickup van was not there and SRS executive told to reach Ananda Rao SRS depo within 30 minutes! Finally I have to purchase a new ticket from SRS Madivala and it reached Ananda Rao circle at sharp 10:30PM.

Today I reached Wakad at 12PM, traveling uncomfortably at SRS KA01-AB-6204 back-seat #33. Able to reach office at 2:30PM and have to take a half-day leave.

My main complaint is for Balaji Tour has left from HSR layout without calling me and both Balaji Tour and SRS didn't help anything when I missed pickup van.

Goibibo is providing good service but providing wrong timelines and schedules of buses and if any Travel company screw a Goibibo customer, it is their ethical responsibility to help and protect their customers.

One important point is instead of giving a new ticketing, SRS Travels would have asked me to use my first Goibibo booking. Second bus SRS KA01-AB-6204(Volvo 6) from Madivala has reached Ananda Rao circle sharp 10:30PM and this could have helped me.

Also in all sms, SRS and Goibibo refer buses as Volvo 5, Volvo 6 etc., and never mention bus number clearly. I noticed Volvo 6(#6204) left Ananda Rao circle at 11:00 PM and Volvo bus #6006 left Ananda Rao circle at 10:35 PM, not knowing if Volvo bus #6006 was my original Goibibio ticket?

I would encourage people to use KSRTC, they are always in correct schedule and clearly mention bus numbers in their M-tickets and sms.

Another point: I wanted to reach at Magarpatta in Pune, when asking both bus driver and conductor/cleaner, they told me to get down at Wakad bridge but now when checking Google maps, I see getting down at Katraj is correct option.

Getting down at Katrej would have saved me more than 100 to 120 minutes of watch!

This is the worst travel experience, I have with Goibibo. I would submit complaint about Balaji Tour, SRS Travels and Goibibo, all of these 3 entities to external forums. I'll avoid Balaji/SRS in future travels and if I can find alternative to Goibibo, I would never use Goibibo and will never recommend to friends.