Cheating and Fraud. Review on Goibibo

I booked a Hotel via GoIbibo on 27-Oct-2020. But, I was not able to reach the Hotel’s contact number provided by Goibibo. I had even mailed to the Hotel for my booking, but I did not get any response. Later I came to know that the Hotel was shut down long ago and was not operational. I reported the same to Goibibo customer care agents on 28-Oct-2020, who had also verified and informed me that refund will be provided to me. But I have not received the refund and compensation from GoIbibo for cheating on me.

I even sent the below-detailed email to them immediately. However, I did not get any response. Please help me get the Refund amount of 921 INR to my account by which I made the Hotel booking originally and help me get the compensation for the discomfort and mental trauma they created for me.

I have also attached the Fraud Hotel's images, My payment receipt to Goibibo & hotel booking confirmation, and my detailed email to the Goibibo team & its CEO.

History Mail to GoIbibo is as given below.

Goibibo IDHTLE3WYSRJ

PNR0067630345

Please update me on the status of the below complaint Ids and update me on the status of the refund of amount 921 INR that was promised by Customer care agents to be done on my account.

Task ID 1: 12047028357548672

Task ID 1: 12047866164375936

Issue History is as follows

On the day when I booked, I tried contacting the below numbers that Goibibo published, but they were not operational either. My first Call to Goibibo customer care:

I reported and complained about the incident to Goibibo customer care(Agent name: Priya) stating that Hotel was closed and I requested an alternative around 7:26 PM IST on 28-Oct-2020, and I was promised a call-back within 10 minutes. Unfortunately, no one from your team called me yet.

My second Call to Goibibo customer care:

I waited for around 2 hours and made the second call to the customer-care agent around 9:30 PM IST on 28-Oct-2020. I was told that the concerned agent(Kushboo) was assigned to the issue, and I was again promised a call back from you which did not happen at all.

My 3rd and 4th Calls to Goibibo customer care:

I waited for Gobibibo's call-back time and time again. Following this, I made calls to customer care again and again on the same night and requested a refund as the agents were not able to find alternative Hotels for me. I was left on the street with my wife and small kids without any accommodation because of the incorrect booking by Goibibo.

My 5th Call to Goibibo customer care:

I attended a couple of incoming calls from numbers that looked like Goibibo CC around 1:30 am on 29-Oct-2020, but the other end was silent without anyone talking. I reported this incident to customer care again and asked for my refund status which was promised, but not provided to me yet.

I reached the Goibibo suggested location in Erode and took photos(NotWorkingHotelRoyalPark_Pic1.jpeg, NotWorkingHotelRoyalPark_Pic2.jpeg, and NotWorkingHotelRoyalPark_Pic3.jpeg) of the building which I have attached herewith for your reference and investigation.

Goibibo agents Vinay and Arvind promised me that a complete refund will be provided as I have not utilized the Hotel which does not even exist.

It has been more than a week, I have neither received any call-back nor the Refund from Goibibo.

I am completely dissatisfied with Goibibo's booking experience and the customer service experience.

Please arrange compensation for the mental trauma I am going through because of Goibibo and provide me my money back which you levied for a Hotel that was closed and is not operational.