Oct 03, 2006 12:16 AM
1883 Views
(Updated Oct 03, 2006 12:30 AM)
This is something that Mr. Faisal .I. Farooqui & the Mouthshut team needs to think about seriously.
No doubt they have created a platform where people login, write about their good or bad experiences. People read take advise, compare products & go away. Some rate reviews, some don't. Some comment some dont. Some rate just for the heck of it to earn points *[though these points dont earn you any materialistic products like gifts, etc. Well thats MS's call, no qualms about it.]
Dont you think the same things happen in other forums as well. How different is MS from other forums or blog sites. Is it because MS covers a huge number of consumer product. Whats the big deal in it. No doubt, when MS was launched they were the pioneers in this industry. Providing valuable data to the consumers. But what next? Is this sufficient. This seems to be like a kingdom where everyone is here to just talk, talk & talk. People come cry about their products & misfortunes & warn others. Thats a good thing but this is some thing that we get every where these days. It wont be surprising if a day comes when we all realize that MS is loosing its popularity & dying a natural death.
Why can't MS be different? Why can't MS go an extra mile & ensure that people are educated, assisted, helped an ensure that a smile is brough back to MS member. What do I mean by that? Well, here are some tip that will help MS increase its popularity by having people hooked to it.
What is this extra mile.....?
*Have a system in place where in if a consumer has cribbed about a bad after sales service or a faulty product delivered to him or whatever the condition may be, wherein a MS member is unhappy, have it brought to the notice of the concerned person of that firm. Let that representative look in to the matter & post his reply just below the review. If the MS member is not satisfied allow him to write his side of the story, whether the concerned person who had posted the message resolved his issue or not.
*How can this be done.....?
*MS needs to obtain a database of PRO's of all the consumerable on which reviews are being written on MS as of today. Shoot a mail to the concerned person with the issues of the MS members. Ask him for a time frame that he needs to do an enquiry & resolve the problem. Let him post the time he will take to get back to the consumer. Once the case is resolved let him post a message alongside the review stating that an amicable solution has been reached. If possible, explain all that has been done to delight the consumer.
After the PRO has posted the message let the MS member confirm by posting a message that his case has been closed as per his satisfaction. If not let all the readers know what the truth is going on & let them decide for them selves whose right & whose wrong.
How will this help MS......?
*People will be hooked to cases & come back again & again to check if a particular case has been closed or not & what was the out come.
Also knowing that MS helps its members get justice more & more people will signup & start having faith in MS. We can indeed bring a revolution in this industry if things are implemented as per what I have suggested.
There are many technical aspects that need to be looked into & this may seem easy on a paper (And to read on your screen), trust me its difficult. But if we do it we come back with a bang & create an IMPACT that will last for long.
Be assured there a a lot many finer aspect to this plan & a very good revenue generator as well. For more details just get in touch with me & I'll be there for you, when the rain starts to pour.....
One request to Mr. Faisal Farooqui, if he does implemet this idea please do not make it a paid service. Let your members enjoy the benefits of being with MS.
Now its for Mr Farooqui & the MS team to decide if they want to implement this idea of not. If YES, I am always ready to help them achieve it. Get in touch with me guys & I will explain how the whole thing can work. I have planned out every thing. Just need you guys to call me..... Better still hire me as your next business developement manager. ;)
What say Faisalbhai, are you game.....
