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Home > Ecommerce and Online Business > Online Shopping > Fresh To Home > Wrong order delivered
Fresh To Home
Customer Service:
Product Quality:
Delivery Timeliness:
App & Websites:
Reliability:
The ingenuineness of this review appears doubtful. Justify your opinion.
I feel this review is:
I am a regular customer.
I see two issues.
The weight of some of the items like boneless thigh pieces is less than whats advertised and paid for. It varies quite a bit but generally less. If I order 1kg which costs 398/kg, a reduction of 100gm is 40rs loss.
This weekend they delivered a cheaper curry cut chicken in place of my order of boneless thigh pieces and charged me the higher amount.
Also the customer care number given on the app/website is invalid.
Customer care email and order feedback links work but no response or acknowledgement about whether the feedback is received or not.
I am going to licious
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Brand Response
Dear Sir,We are very sorry for the inconvenience caused. We have made a note of all your concerns and will have the same escalated to the concerned department . Please be assured that we never intentionally ship low quality products to our customers as we have strict quality check in place. . Kindly share your order number by writing to us at customercare@freshtohome.com so that we can investigate the issue..Thank you for your patience and support.
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By: Fresh2home | Jul 04, 2019 05:44 PM Comments 0
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