Flip Cart service need to be improved. Review on Flipkart

My friend ordered a shoes select payment COD, but after 2 days message comes that your order is canceled due to no response, is the way they deal, no call comes from flipkart & only email for cancelling the order, If they wants to contact us, they can also make call, how they can reject order it is not edible. Flipkart experience is not good, with us, I also recommend that use another site instead of flipkart which service seems bad in the senario of Customer dealing. Flip cart management needs to be thinked for better service offer as well train their staff for better custmer dealing.

Management of this company is excellent and we request them to interven and do the required changes in terms of client servicing industry respect to in eqaual ratio to profit and service.

So that following services should be enhanced as per following.

1. Same Day Guarantee and In-a-Day Guarantee Delivery options are relative to your delivery location's pincode. These options may not be available in all pincodes.

So, check on the product page if these options are indeed available in your location. Also, check for applicable cut-off times to get your orders delivered within the promised time.

If these expedited delivery options are available in your location:

Orders placed with the Same-day Guarantee(by 12PM) option reach your doorstep the very same day.

In-a-Day Guarantee Delivery orders will be delivered by the next business day. Please check for cut-off time to place an In a-Day order.

1. In case our courier partner is unable to initiate the Same-day Guarantee/In-a-day Guarantee within the promised time, we will remit the shipping charges borne by you to your Flipkart Wallet. This is refundable.

Additionally, under our Money-back Guarantee we will deposit twice the shipping charges borne by you to your Wallet. This can be used towards any purchases on Flipkart and is non-refundable.

Please note that the Money-back Guarantee does not hold if the address and pincode provided are not correct or nobody is present at the address to collect the shipment.

For Cash-on-Delivery orders, the delivery charge will be collected as part of the order. We hope you understand that we cannot guarantee Same-day/In-a-day Guarantee Delivery to commercial establishments on Saturdays and Sundays, as they might be closed. The Money-back Guarantee is not applicable in this case.

1. A business day is defined as each'working day' of the week. The expected date of delivery is calculated based on business days. Typically, these include the days Monday through Saturday. Public holidays and Sundays are usually not considered.

For the In-a-day Guarantee option, we are now delivering to select locations on Sundays. Check with your pincode to know if your location qualifies. Check the specified date of delivery while placing your order.

You will see the expected date of delivery while placing the order, depending on the delivery option you select.

4.

Same-day Guarantee/In-a-day Guarantee Delivery options are only available for products sold by select sellers. Some products cannot be delivered using these options due to logistical reasons.

Please check on the individual product page to see if it can be delivered using these options. Also, check for applicable cut-off times to get your orders delivered within the promised time.

5.Flipkart offers through its trusted logistics partners - Standard delivery, In-a-day Guarantee and Same-day Guarantee delivery. Standard delivery times could vary across sellers and product categories.

Orders placed with the Same-day Guarantee option(by 12PM) reach your doorstep the very same day. In-a-Day Guarantee Delivery orders will be delivered by the next business day