Nov 20, 2019 03:53 PM
21888 Views
(via Mobile)
(Updated Nov 20, 2019 03:58 PM)
Hi all!
I have ordered Acer Laptop on 2nd Oct on Flipkart & the original date of delivery was 20th Oct 2019.
On 20th Oct...I received a msg saying delivery is delayed by 3 days...& Same thing happened on 23rd Oct...No delivery but the another msg stating further delay of 72 hours...Same thing continued for next 2 weeks & finally on 4th Nov. 2019, I got delivery of a WRONG PRODUCT in the form of Intex Speakers (cost Rs. 1499), instead of my originally ordered product i.e. Acer Laptop ( cost Rs 39000).
I informed this to Flipkart via email & calls on 4th Nov itself. Flipkart executive requested 72 hours to find out the misplaced product & further investigation. After 72 hours, i.e. on 7th Nov, I enquired about delivery of my laptop then they said it wil be done on 9th Nov as investigation is still going on & nothing happened on 9th Nov…as usual.
After talking to Flipkart Executive, he assured me of the delivery on 11th Nov. We waited & waited & waited…but no one turned up for delivery even on 11th Nov. Then again I called Flipkart. They again asked for 2 days time to resolve my issue.On 13th Nov same thing happened. Neither the delivery of my original product nor the pick up of wrongly delivered product. They again asked time for 48 hours & then nothing happened on 15th Nov…
After calling on 15th Nov 2019, they again asked for time till 20th Nov…today…
Even today…No delivery of my original product nor the pickup of wrongly delivered product has happened…
Today they again ask for time till 23rd Nov…
My replacements have been accepted thrice… product was shown to be out for delivery thrice in last 16 days..& then Flipkart cancelled it thrice…
So…to summarize my issue :
Delay in delivery of originally ordered product by 2 weeks
Delivery of wrong product
Unnecessary & deliberate delay in delivery of original product
Unnecessary & deliberate delay in pick up of the wrongly delivered product
No prompt action taken to hasten delivery specially of those customers who are suffering for longer time
Mental agony & harassment for total 1 & half month, even after advance payment of price of the product online
Rs. 39000 is a big amount for a lower middle class person like me…
I paid a fortune to buy this laptop.
Flipkart really doesn’t understand their Customer's suffering.
Enough is enough now…I am planning to file a case in Consumer Court & also Cyber Crime Dept. against Flipkart...
Guys...I request all of you to share this post. Also, all those who have been fooled by Flipkart & want to file a case should unite. We can win only if we unite. You can find my contact details in profile.
SUCH UNETHICAL UNFAIR & FRAUDULENT TRADE PRACTICES BY FLIPKART ARE NOT AT ALL ACCEPTABLE.
WE MUST RAISE OUR VOICE AGAINST IT.
Thanks!!!
