Aug 26, 2024 11:37 AM
275 Views
Ordered Rakhi+ Haldirams Kaju Katli combo on 3rd Aug, 2024 for delivery to Brisbane on 13th Aug, 2024. Package was finally delivered on 20th Aug, 2024 after several hours of follow up on phone calls, emails and chat box communication with the customer support at FNP. The worst part is FNP's assigned partner delivered a local brand "Amba" Kaju Katli Sweets which did not have an expiry date on the package and the sweets were turning stale and not fit for consumption. The customer support team had the audacity to state that they can offer an alternate brand based on availability . It is like we order apples and they deliver bananas because both are "fruits". Hence, FNP is unwilling to provide a full refund and instead offering a coupon code for a 20% discount on the next order if placed with them in the next 3 months. Worst customer support team at FNP and zero internal alignment in the FNP organization. I strongly recommend that as Customers, we should avoid ordering on FNP for your own value of time and money. .
