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Eureka Forbes Trendy Steel Image

MouthShut Score

42%
1.47 

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Rs. 7,499 (Launch price)

Eureka Forbes

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Poor Customer service
Jan 11, 2010 01:40 PM 11720 Views
(Updated May 12, 2010 01:12 PM)

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I have bought Forbes Trendy Steel Vacuum Cleaner from TMC, Hyderabad 2 years back.


I have bought it as I have dust allergy and when using broom the dust get lifted up.


It's a good product as it is provided with necessary attachments for almost all cleaning needs, like it has come with 2 extension pipes, floor cleaner brush, angle pipe, etc.


But the power cable is getting wind up from day one automatically without pressing wind button.


I have called to their Customer care centre thrice. They say that their service men will attend in next 2 days. But no one turned up till now.


Also, the dust bag provided is made of cloth. I asked the shop keeper whether we can use disposable dust bags and he said no as disposable bags wont fit the groove provided.


Cleaning of this dust bags is a real head ache. opening dust bag again lifts dust.


So, I recommend a Vacuum cleaner with disposable dust bags. Any comments by some one who are using Vacuum Cleaner with such disposable dust bags are welcome


Also, I believe/realised from my experience that when u buy any such product, better buy it from marketing representatives rather than from stores as we will have some one to call/demand for service other than customer care centre.


Brand Response

Dear Mr.Pavan,
We regret the inconvenience you had to face and would like to help resolve this issue. Kindly provide your address and contact details so that I can personally ensure our service executive based in your city contacts you on priority and fixes an appointment at your convenience.
We appreciate your honest feedback and as one of our esteemed customers I request you to give me a chance to rectify and bring a satisfactory conclusion to the issue.
Kind Regards
Siddhartha Singh,
Brand Manager

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By: Eureka_Forbes | Jan 16, 2010 11:17 AM  (Updated Jan 16, 2010 11:24 AM) imageComments 6

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