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20%
1.09 

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Eureka Forbes

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Leaky tap of Aquasure 3PCTi filter, worst support
Dec 22, 2010 01:31 AM 4257 Views

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We bought AquaSure 3PCTi water filter in Aug 2010(earlier used Pureit) from shop, on the good will of eureka forbes aquaguard success. Though skeptical of the delicate design of the filter, the talk of new type of filter made me into purchase. It was okay for a month, after that tap started leaking. This ==tap identical to the one used in water dispensers, but of inferior quality.


Another crappy thing is the design, only a glass can be kept under the tap, anything vessel bigger than that can't be put under the filter. I called call centre numerous times(they sound like they can support only filter purchased for their direct sales) to get leaky tap rectified, they gimme request no, say the support will reach in 3 working days and thats it, no response from anybody. Never expected this kind of after sales from eureka, this is worst kind, now I drop my plans(to buy vacuum cleaner) to buy any product from eureka forbes.


Brand Response

Dear Customer,
We regret the inconvenience you and your family had to face. We would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager

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By: Eureka_Forbes | Dec 23, 2010  09:40 AM imageComments 3

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