Jan 27, 2024 07:48 PM
1694 Views
Hello,
There is a fraud that I want to bring in everyone’s attention of eMaester from UFaber.
They are not only unprofessional but arrogant, rigid, and unethical.
It all starts from a conversion with Miss. Shada during the last week of December 2023.
Originally my wife Anupama Raina wanted to do a remote/online teaching job and applied with eMaester through an advertisement on Facebook. Miss. Shada was the initial point of contact and was very regularly contacting my wife. She told her to complete a course with eMaester as it is required to perform well for teachers on the online platform. The total cost of the course was Rs. 38000(Training for Business communication and IELTS).
She was informed by Miss. Shada that the cost of the course would be covered by eMaester through vouchers of the same amount which my wife to date never received. She was informed about flexibility in the course and with classes. The conviction was to such an extent that whatever question / doubts(specifically related to time flexibility) my wife kept asking there was always a positive reply.
On 31st December 2023 Miss. Shada asked my wife to pay a token amount of minimum Rs. 5000 to secure her admission else the discounts and vouchers will not be applicable from 1st January 2024.
After 2 days, we made the payment of the remaining Rs. 33000 through credit card with 9 months EMI of 15.99% interest to start the course.
Then came Miss. Sayali who is the student manager from the operation team, and her job was to assign a batch with the time as per my wife’s convenience. She failed to provide a class or batch which suits the time for my wife and in fact informed her that she may need to wait a little longer to find a batch which matches up with her timing. So indirectly she forced my wife to take a batch which eMaester wanted her to take.
Miss. Anindita Goswami was assigned as the mentor for my wife, and she had her first class on 15th January 2024. This is where the real ghost started to unveil. After the end of the session my wife was asked to submit an assignment with a very tight deadline which was never informed to my wife initially by the admission counsellor Miss. Shada.
After the class my wife tried to get in touch with the mentor Miss. Anindita Goswami and later with the student manager Miss. Sayali. Miss. Anindita Goswami was very rigid, arrogant, and forced the course to go as per the pace decided by her. Even Miss. Anindita Goswami told my wife that she can skip the questions which she feels uncomfortable with and can submit her assignments. She also informed my wife that during these classes only discussion happens about the submitted assignments. She also informed my wife to dedicate herself for 4 hours a day. But never gave any flexibility or emotional support/showed empathy to motivate my wife which can help her in completing the course. Moreover, my wife was never informed about these assignments or after-class tasks with tight deadlines by the counsellor Miss. Shada.
When approached Miss Sayali, she was arrogant and rude. She neither took the complaint positively nor tried to resolve it.
My wife hardly attended one class and informed counsellor Miss. Shada and student manager Miss. Sayali about not wanting to continue further with the course and asked for the refund. My wife felt cheated and understood that the teaching methodologies were not authentic. Moreover, she felt disrespected due to rude response and behavior when tried to share her dissatisfaction after her first class.
My wife was suggested to raise the request with the escalation team along with the reason. Here was the entry of a highly arrogant and unprofessional employee, Mr. Rajib Paul. Without any understanding of the issue or providing any support he emotionally harassed my wife through the chain of mails which never helped to resolve the issue or put conclusive end of the complaint. Even adding the Nodal and Grievance personnel of Ufaber was not of much help as they simply acted as spectators without any motivation to intervene and resolve the complaint.
Mr. Rajib Paul initially informed my wife that she is not entitled to get a refund based on personal reasons. Later he changed the reason for not providing a refund for the course due to company policy. My wife attended only one class but UFaber is still showing that she is attending the class by filing a fake attendance which is a kind of malpractice.
Ufaber tag line is empowering teachers, but they need to learn to respect teachers first.
But UFaber does not care about the students and delivering their course, they simply care about money and once received they do not care about anything. The people sitting there are just thugs, following proper malpractice and do not care about anything.
To date, there has not been further communication or any telephone call from UFaber.
This shows the discrepancy which makes us believe that they make money through fraudulent ways. They have hired some highly professional thieves which have no respect for the organization or people enrolling on their platform.
Therefore, my wife has full right to opt out of the course after attending her first class and get the refund of entire amount in hold with UFaber.
