Don't buy any manufacturer warranty product!. Review on Ebay

The eBay Guarantee Claim does not cover manufacturer warranty products and if you buy one and it arrives dead, you will have nobody to help you!

I bought 1 4TB Toshiba hard disk from eBay on 4th Nov 2016, the product got delivered on 8-Nov and when I tried to install it did not work. I raised an eBay guarantee claim on 9th Nov 5am, eBay team replied we will get back in 4 days. On 14 Nov I got a message that the claim is rejected because item is covered under manufacturer warranty and ebay guarantee claim does not cover manufacturer warranty. Meanwhile I observed several discrepancies in the product, its label etc and it was not a brand new product but a refurbished or repaired product. So I requested eBay to open claim again. On 20-Nov, I got a call from eBay claims dept and they asked me to go to service center 20km from my place and get a letter from manufacturer that product is not working. When I went to service center they told me that they will not provide any such letter. they will only provide acknowledgement if I give product for repair. Frustrated I gave the product to them and they gave me an acknowledgement. I sent the same to eBay so that eBay can take action against the seller for sending defective item but the eBay team did not do anything.

I tried to call them several times but every time the CSR will tell me that the claim is rejected and I had to explain the entire story and then he will finally agree to arrange a call back from claims team. There is no way to directly get in touch with eBay claims team, you can only call customer care and then they will arrange a call back from Claims team in 2 days time and if you miss the call by any chance, you have to go through the entire process again. Meanwhile I followed up with service center and they told me that they cannot provide replacement for the defective product and they can only give a Credit Note or alternate model. The alternate model did not suit my purpose so I went for whatever refund they gave me. They gave me cheque of Rs. 8495/- on 31-Jan - 3 months after I purchase the product. The original price of the product was Rs. 10, 249/-. The link to product is here https://ebay.in/itm/TOSHIBA-4TB-Internal-Hard-Disc-Sata-Drive-HDD-3-5-7200-RPM-2
-Yr-Warranty-/271986890259?hash=item3f53ae9613:g:PtoAAOSwLqFV9qMY

So any seller on eBay can send you dead product that are under manufacturer warranty and then you will be running around like me. After 3 months I could get only 8495/- rs. back while the originally I paid Rs. 9637/- after applying discount coupon I got on mail from eBay. It is really really horrible experience,

I will not buy anything from eBay again. Now I hate eBay as much as anyone can hate anything.

Kind Regards, Uttam