Aug 28, 2016 01:54 PM
1845 Views
(Updated Aug 28, 2016 10:46 PM)
Hello Buyers!
The very first website which ask the buyer/customer to:
1) Contact the seller for any fault
2) Make arrangements and ship the faulty product to the seller.
3) Go to the product’s manufacturer to get a confirmation letter for the fault in the product.
4) Takes 7days to call its customer for help and support.
5) Has customer care handling team which actually does not know anything about the product.
This is regarding my experience with purchasing through EBAY.IN, the company which claims to be the number one in online shopping. Today in the current market of online shopping where companies like Flipkart, Myntra, Amazon and Snapdeal are offering fast delivery with easy and fast return and replacement – I have real-time experience with there no-tension return and replacement, there exist EBAY.IN whose customer care team lies to there customer, they are least bothered and will try there best to neglect the processing of refund as your money is with them and you are at the loss and not they!
I found one dell laptop with good configuration on ebay, being a frequent customer of ebay who actually never dealt through there return and replacement processing, I ordered the laptop and made the online payment(Paisapay ID: 43396950846) and the struggle story started, I received the laptop on 23rd aug 16 and when I opened that, the laptop was missing windows 8.1 which was mentioned in the product specs, now the ebay anti-customer policy begins, I myself had to contact the supplier for the missing thing, ebay will keep sleeping over this(ebay policy), supplier confirmed his mistake. There is no other way for the customer except raising the claim on ebay.in, the next thing is – Ebay will sleep again blissfully as your money is stuck and not Ebay’s. I kept waiting and received no response from ebay except one automatically generated computer mail about the claim rasied. Then on 24th aug 16, I myself called ebay customer care and asked them about the processing of the refund – the executive told me that I will receive a call from Ebay claim department in 2days and there processing time is 20 days! - ebay anti-customer policy!, after 2days Ebay customer care blissfully sleeping over the matter so I called them again and to my surprise the executive told me that they have intimated the supplier and have received no response form the supplier and they are waiting for the suppliers reply, also I will receive a response from Ebay claim department in 7days! Then the very same day I contacted the supplier and he told me that he had already replied to ebay’s mail and for me he will send the reply again.So ebay customer care department lied to me again - ebay anti-customer policy. Also the executive told me that I have to ship the product back to the supplier! - ebay anti-customer policy the customer have to take all the tension and have to do all the work and EBAY will sleep blissfully as they got there money.
Today its 5th day after raising the claim and EBAY-Guarantee and there customer team is blissfully sleeping over this, I never imagined that the company who claims to be number one is actually number – ZERO. There is no customer favorable policy all the customer has to do is wait nothing else. Also 3days after receiving and generating the claim for the order, I received automated msg form ebay that the item is shipped and will be delivered to me before 31st aug! Now you can imagine how pathetic is the condition of Ebay team in India is! So friends do keep in mind before you place an order on EBAY.IN about the **ebay anti-customer policy!
Mr. Devin Wenig, if you read this my request to you is pls ask your team to make some customer favourable policies which encourages the buyers and not the policies which actually reduce the list of your buyers**.
