Badly Managed Store. Lousy Service!. Review on Easy Day, Aliganj, Lucknow

'Easyday' is a supermarket or departmental store located in Purania market in Aliganj, Lucknow. It forms part of a chain of retail consumer department stores and is wholly owned by Bharti Enterprises Ltd. The store is in the basement of Aishwarya Plaza in Sector-H, Aliganj. There are many things that I found were wanting here and some that I don't like about the place. I will list them here-

1) The stock here is not kept regularly updated. There is almost always a lack or shortage of items.

2) Though they say that they offer discounts and they do, the shopping deals are no better than that of independent or other retail stores.

3) Fresh fruits and vegetables are not available most of the time. People have to choose from whatever the store provides.

4) There are very few people employed to help you out if you need anything and are not finding it. Generally only one or maximum of two persons can be seen.

5) The range of products stocked here is limited compared to what their competitors offer and so people do not have much options other than to buy a less favoured product if they are in a hurry, or just leave.

6) The billing counter is not well managed. There are two billing sections of which one remains generally unattended. Plus, sometimes the staff puts some inexperienced boy there for short notice and this causes a lot of delay for customers in getting the payment done, especially if there are queues.

7) Their computing system hangs a lot, adding to the inconvenience of the customers. I've noticed this quite a few times while getting my billing done.

8) There is a dearth of employees in the store. At least three to four more should be added. And soon.

9) You don't get value-for-money here every time.

On the flip side, there are some good points too-

1) High cleanliness standards are maintained. And they are very regular about that.

2) The ambience of the place is just like that of any departmental store, only that it is calmer. The store is brightly lit and the racks are kept tidied up.

3) Generally there is less crowd which is always a relief to the shopper. But it may be because of the sloppy management and a low range of products!

4) The parking space provided for vehicles is sufficient. There is enough space for people to park their two and four wheelers right in front of the store.

5) A good number of trolleys are kept available so that there is no shortage of them and most customers can avail of their benefit.

6) Wide spaces are provided between the product rows so that it does not get difficult for people( chiefly the ones carrying trolleys) to move when the store gets crowded.

So, in the end, I would like to add that by shedding their lackadaisical and clumsy approach towards store management and customer satisfaction and by increasing the range of products offered, the people running the store could make it a favourite among the customers and achieve a lot as it is strategically placed in an area that is fast becoming popular with the shoppers.