May 14, 2009 12:12 AM
22425 Views
(Updated Jun 15, 2014 10:57 PM)
I had to edit this review and downgrade my ratings for Easy Cabs from very positive to very negative. This is because the last two times we booked Easy Cabs, they cancelled each time at the very last minute - about half an hour before scheduled pickup time - leaving us with no other choice than to either travel by autorickshaw(because it is next to impossible to get a confirmed ride at the last minute during peak hours) or to hire a driver to take us to our destination in our own car!
These people are there only to give you heart attacks by cancelling your booking at the last minute. Don't even bother booking with these guys. There are no benefits of booking with them - they charge among the highest fares of all the cabs here in Bangalore, and even after this they are so unreliable!
The last time this happened was just last week. We had booked a cab on Easy Cabs the previous day for a 6.30 PM departure(to catch an 8.30 PM train at Bangalore City Railway Station). The booking was confirmed - during the call my wife even told the customer service representative that for her previous booking, Easy Cabs had cancelled the cab at the last minute, and she really needs a 100% confirmation that the cab WILL be there - the representative assured her that this time no such thing will happen.
Things seemed to be going well as the cab driver called at about 5.45 PM asking for directions to the house. He also mentioned he is nearby in Koramangala(which is a few kms away from our house). And then suddenly 15 mins later we received a SMS stating our booking was cancelled. This was just 30 mins before our scheduled departure.
We called the driver and he simply refused to come and asked us to speak to the call center. We dialed the call center and they simply kept saying sorry without offering any alternatives.
Finally, we called a guy who we have hired as a driver on occasions, who fortunately was free that evening, and he came over and drove us to the Railway Station and dropped us there.
After this experience, I would prefer to walk if I have to, but I will never again travel by Easy Cabs. Given the way they are going, I think it is only a matter of time before they shut down.